Longmeadow KinderCare

Reviews

• JL

  Jackeline Lopez

  Apr 16, 2026
  1.0
  So disappointed in this place my son started Nov, 2026 and has had numerous exposure and 3 incidents/injury.First week he started and his bottles were given away to other parents and they are labeled with his name how can you mess that up multiple times? They dont clean them correctly so expect a dirty kid their area not always clean either such a disappointed I can keep going but this should be enough.
• LB

  Lauren Brodeur

  Jan 17, 2024
  2.0
  I brought my daughter here from 5mos to just over a year old. As much as I think the teachers I encountered were lovely and loved my daughter, I would not recommend anyone sending their child here for many reasons: -staffing is always short; seemingly every week we’d get a request to voluntarily keep kids home (they credit you for the inconvenience), and also the teachers in classrooms weren’t constant because of this, on numerous occasions there wasn’t clarity as to which room to bring my daughter because teachers weren’t on site yet, and she wouldn’t know the fill ins so she’d get upset … etc -multiple director changes in the less than a year we sent her -very disorganized and miscommunication to parents on many occasions -they had to SHUT DOWN because of pests twice in infant rooms (they tried to be as forthcoming as possible, but still, not a good look) These are just a few examples. Some pros: -the teachers that consistently showed that i encountered absolutely loved the kids -the constant app updates and pics when i got them of activities brightened my day, also quick response to messages thru the app -kitchen that supplied snacks and lunch was very helpful (however it did need to get shut down during extermination) -nice long hours for us working parents I think that there is a lot this place needs to fix and I don’t want anyone to have to go through what us and other parents had to. For the high cost that is attached to it, I’d suggest elsewhere.
• TT

  Taylor

  Dec 15, 2017
  5.0
  It was a difficult decision taking my kids out of preschool because they went at different times of the day it was interfering with my work schedule. They have speech delays so I was extremely apprehensive to pull them from preschool and start a daycare facility. I toured a few different locations, and was not thrilled and got some bad vibes from a few. We Absolutely love it here! My kids love it too! I feel so comfortable with my kids being here all day. The staff is absolutely amazing! The director is absolutely AMAZING! Making the parents feel at home. My kids are learning, there speech is improving . They love going! This place is a grade A child care facility and I truly cannot say enough! Go see for yourself! Thanks KinderCare staff, for all u do!!😃😃
• AD

  Adam Deutsch

  Jul 26, 2016
  1.0
  Take this red flag as a gift. Avoid this place at all costs. I am a local parent and was ALMOST a KinderCare customer. In fact, I tried my best to be a KinderCare customer, paid a deposit and was told my child had a reserved spot to start a few months later. Now it is clear I will never be a customer of KinderCare and others should think twice as well. When my wife was 7 months pregnant with our daughter (who is now 3 months old) we toured daycares in the area including the KinderCare in Longmeadow, MA. We were told this KinderCare would have a spot for my daughter when my wife returned to work in August. We felt confident after spending time at the facility so we took the plunge, paid our deposit and filled out her enrollment paperwork. 3 weeks before she was supposed to start my wife contacted KinderCare to ask if she could bring her by to get her acclimated to the place and to ask a few last minute questions. It was then that we were told Kindercare did not have a spot for our child and "had no record" of us. It quickly became clear that after we had paid our deposit new management was brought in (the old assistant director apparently works elsewhere in the KinderCare system now) and our enrollment was never documented. On the phone the new director said "I don't know who would have told you you had a spot so far in advance because that's not the way the world works." There was no ownership of error, no apology, and no recognition that we were now being put in a very difficult position. We were told KinderCare would call back by the end of the day to let us know if they could work something out. When we didn't hear back from anyone by the end of that day my wife called them. This is when we were told they found our deposit and registration paperwork. We were also told they were trying to hire new teachers and would call us by the end of the week to let me know if there was a spot for my daughter. Still no apology or recognition of the bind they put us in. No one ever apologized. No one commented on how unprofessional this is or how awful it must be to be a parent preparing to return to work in 3 weeks suddenly without childcare. They had our check and registration information with our contact information and could have put minimal effort in to call us. They chose not to. I can only imagine the minimal effort they must put in with the kids that enroll here. We were forced to take time out of our lives to go near and far searching for new day care centers with openings. Most were full. We eventually found a new place but it will cost more money (which is fine given how KinderCare would have treated us and our child) and we have to start a month later which requires me to take time off of work to fix KinderCare's mistake. Again, now ownership of their error. Two weeks later, KinderCare has never called us back to advise if they have a spot (not that we would take it) for our daughter. We told them we will come pick up our check they said "we have no idea what happened before we got here in April, I had nothing to do with this." This is at the absolute top of the list of poor customer service, and we are dealing with INFANTS! Take our red flag as a gift and avoid this place at all costs.

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