Bell Shoals KinderCare

Reviews

• MM

  Malinda Miller

  Feb 3, 2026
  1.0
  My son loved this daycare; however, I ultimately had to withdraw him due to ongoing disorganization within leadership, issues with funding, and repeated rate changes. Now, six months later, I am still dealing with unresolved issues on my account that date back to July. During this discrepancy from July, the facility also lost its Gold Seal funding. While I was waiting for documentation from that time period to be corrected and faxed, the loss of funding caused my rate to increase. Throughout this process, I was given conflicting information. One director and an assistant director advised me to continue paying my original rate and assured me they would handle everything internally. Unfortunately, that has never proven to be the case. This facility operates on a rotating schedule with different directors. I have continuously spoken with Ms. Teresa, Ms. Ari, Ms. Judi, and Ms. Tara regarding this matter. Most recently, on Friday, January 23, I went to the facility and spoke with Ms. Tara, as well as her supervisor over the phone. At that time, they acknowledged the discrepancy, stated it was “fixed,” and confirmed that I should not experience this issue again. I was reassured that everything was resolved and was even wished well, only to be told the following Tuesday that the situation would need to be reversed. While I understand that mistakes can happen, what is most frustrating is that every director and assistant director I mentioned acknowledged the error and stated it would be corrected—yet it never was. Their supervisor also acknowledged the issue. I have since reached out to support and was given a 48-hour window in which the district lead was supposed to contact me. That window has passed, and I have still not heard back. Overall, this company appears to be highly disorganized, with a revolving door of directors and teachers, and a continued lack of accountability.
• AW

  Aaliyah Williams

  Jan 30, 2026
  1.0
  We unenrolled our son from this KinderCare because every single day he would cry and scream about going to school. He consistently expressed that he did not like his teachers and clearly did not feel comfortable or safe in that environment. As parents, we knew it was important to listen to him and accept that this facility was simply not a good fit. Since leaving KinderCare, our son now attends a completely different daycare (not affiliated with KinderCare at all), and the difference has been night and day. He absolutely loves going to school now, is thriving, and is learning so much. That alone confirmed we made the right decision. The second major reason we unenrolled was due to ongoing billing issues. We repeatedly experienced incorrect billing, and despite multiple calls and attempts to resolve the problem, no one was able to adequately help. To this day, we are still receiving calls from collections for an overbilling issue caused by KinderCare. Every time we reach out, we’re told it will be fixed, and it never is. Overall, I do not recommend this campus. Between the emotional distress it caused our child and the ongoing billing and collections headache, it has been an extremely frustrating experience.
• GG

  Greg

  Jul 15, 2025
  5.0
  Took care of our daughter here through care.com for the day. Have tried other day cares near by and they would call within a few hours due to they can’t handle her crying. She’s new to day care and very anxious without someone she already knows. They took their time comforting her and made her feel safe and glad to say she had fun! Emma will definitely be coming back!
• MR

  Marianna Rivas

  Jul 12, 2024
  5.0
  I absolutely love this daycare. Mrs. Teresa is my favorite teacher there. She does such a fantastic job with the children. She's so informative and very understanding with us parents. I recommend this daycare and there staff.
• JD

  Justin Dunlap

  Mar 9, 2024
  1.0
  Let me start off by saying very unprofessional different director every other week. Has no cameras inside. There is a bar right across the street with drunk Guys hanging out by the school every day. Would not recommend anybody’s Children coming to this school

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