Round Rock KinderCare

Reviews

• MB

  Mona Bakshi

  Nov 4, 2025
  1.0
  The director is unprofessional. There were several mistakes made from her end and she refused to take accountability. They lost my child's water bottle, charged me extra for two weeks, and lacked communication skills. The bill wasn't corrected until I brought it to their attention a second time, when they had already overcharged me a week before. It was my first time putting my child in daycare, and I wasn't advised of a lot of things until after they occurred. One day, I was informed through the app that another kid purposely scratched mine while my kid was sitting there minding his business. They posted a picture on the app of my son's face and the scratch is slightly below his eye. That could have been a lot worse if it was just slightly higher. So of course, I was upset as his parent. I called and spoke to the director (Marci) asking who the kid was, which I understand why she couldn't tell me. To understand what precautions would be taken to ensure my son doesn't get bullied again, I asked her what conversation she had with the parents. She refused to tell me that as well, even though it was regarding my son's safety - or lack, thereof. She was rude and unprofessional by speaking over me the entire time and hanging up on me when I asked for her superior's contact information - which she also denied doing after I put it in writing. No accountability, whatsoever. I sent a follow up message asking for the contact information and she responded saying she'd send it to me, without actually sending it. I pulled my son out the same day, since the person running this daycare can't be honest or trusted and this directly effects my son's safety. During pick up, it was brought to my attention by the teacher that she misunderstood what happened. The other kid accidentally grabbed my kid because they both fell and the other kid was trying to grab something for balance. This entire situation could have been avoided with proper communication. One again, it wasn't. I still haven't received a response regarding her superior's contact info. Bottom line, don't leave your kid here if you care about their well-being.
• BC

  Ben Melanie Chen

  Mar 15, 2019
  5.0
  Our child has been attending Round Rock Kindercare for 4.5 months. I was worried about how she would transition from having a family member watch her to being in a daycare center, but she has adapted really well. Her teachers are attentive and nurturing. Being around other children her age has helped her be more social.
• PD

  Priscilla Duggan

  Apr 3, 2018
  5.0
  My three kids just love this place! They get so excited to come everyday and I can’t thank the administrators and staff enough for what they have taught and continue to teach my three boys. Ms. Sheila welcomed our family here and Ms. Stephanie and Ms. Jena make us feel so welcome everyday. So glad that we found this place where my kiddos get the attention they deserve and need! 5 stars all around.
• NB

  Natalia Ballen

  Feb 15, 2018
  5.0
  Amazing place!!! My toddler has been to two other daycares in Round Rock, and even though they were great, KinderCare is by far the best from all of them. The staff is very professional and sweet with parents and children. Ever since my son started attending this school, he has advanced and learned a lot. I’m more than grateful to have found this place.

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