Round Rock KinderCare

Reviews

• MB

  Mona Bakshi

  Nov 4, 2025
  1.0
  The director is unprofessional. There were several mistakes made from her end and she refused to take accountability. They lost my child's water bottle, charged me extra for two weeks, and lacked communication skills. The bill wasn't corrected until I brought it to their attention a second time, when they had already overcharged me a week before. It was my first time putting my child in daycare, and I wasn't advised of a lot of things until after they occurred. One day, I was informed through the app that another kid purposely scratched mine while my kid was sitting there minding his business. They posted a picture on the app of my son's face and the scratch is slightly below his eye. That could have been a lot worse if it was just slightly higher. So of course, I was upset as his parent. I called and spoke to the director (Marci) asking who the kid was, which I understand why she couldn't tell me. To understand what precautions would be taken to ensure my son doesn't get bullied again, I asked her what conversation she had with the parents. She refused to tell me that as well, even though it was regarding my son's safety - or lack, thereof. She was rude and unprofessional by speaking over me the entire time and hanging up on me when I asked for her superior's contact information - which she also denied doing after I put it in writing. No accountability, whatsoever. I sent a follow up message asking for the contact information and she responded saying she'd send it to me, without actually sending it. I pulled my son out the same day, since the person running this daycare can't be honest or trusted and this directly effects my son's safety. During pick up, it was brought to my attention by the teacher that she misunderstood what happened. The other kid accidentally grabbed my kid because they both fell and the other kid was trying to grab something for balance. This entire situation could have been avoided with proper communication. One again, it wasn't. I still haven't received a response regarding her superior's contact info. Bottom line, don't leave your kid here if you care about their well-being.
• MW

  Michael Whitworth

  Aug 11, 2025
  5.0
  Our daughter has been attending for 3 years and at every stage she has been cared for and taught not just watched. I want to give a special thank to Ms Lita. She has helped teach our daughter so much and she even calls going to kids are kids, going to Lita.
• CK

  Carlin Kubenka

  Sep 2, 2023
  5.0
  This is an excellent facility. The teachers and staff are caring and conscientious. Many at this facility have been here for years unlike the revolving door of teenagers some other daycares employ. The teachers and curriculum accommodate and work WITH different personalities and attitudes and age appropriate behavior. Ms Susie really is a potty training wizard.
• HG

  Hannah Gomez

  Feb 21, 2020
  5.0
  We went from Stepping Stone to KinderCare Rock Rock and there’s a massive difference in my daughters attitude and speech. The curriculum and staff are amazing. Ms. Serena is my daughters teacher and she absolutely adores her. My favorite childcare hands down.
• NB

  Natalia Ballen

  Feb 15, 2018
  5.0
  Amazing place!!! My toddler has been to two other daycares in Round Rock, and even though they were great, KinderCare is by far the best from all of them. The staff is very professional and sweet with parents and children. Ever since my son started attending this school, he has advanced and learned a lot. I’m more than grateful to have found this place.

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