I’m writing this review to express serious concerns about how this daycare handled a situation involving my children. A report to CPS was filed based solely on something a child allegedly said to their parent, and that parent then passed the information along to the daycare. At no point did staff witness or directly hear anything themselves. This means the report was made entirely on third- party-hearsay, which under Texas law and mandated reporting guidelines, does not meet the legal threshold of “reasonable suspicion” unless supported by additional indicators of potential abuse or neglect which were not present in this case.
What makes this even more troubling is that the daycare issued written documentation explicitly stating there was no reasonable cause to suspect abuse or neglect. Despite that, they still moved forward with the report. This raises serious concerns about their understanding and application of their duties as mandated reporters. Filing a report is a serious legal action, and it must be grounded in reasonable suspicion, not assumptions or secondhand narratives.
Ultimately, the investigation found the allegations to be unfounded, and it became clear that my children were wrongfully implicated, while the child responsible for the inappropriate comments was never held accountable. The emotional distress and disruption this caused could have been avoided entirely with responsible judgment and proper adherence to reporting standards. Parents place trust in childcare providers not only to care for our children, but to handle sensitive matters ethically, lawfully, and with sound discretion. That trust was broken. I urge any parent considering this facility to ask how they define and apply the legal threshold of “reasonable suspicion” because when that standard isn’t respected, the consequences are serious. To make matters worse, the only communication I received from the facility afterward was an email reminding me that I still owed a payment, citing policy. Despite the trauma my family experienced, I was informed that I was still expected to pay two additional weeks of tuition, even though my children were no longer attending due to the damage that had been done