Primrose School of Eagle Springs

Reviews

• JM

  Janee Mims

  Feb 17, 2026
  1.0
  The infant teachers were the only positive part of this school. Unfortunately, the rest of the experience was deeply concerning and unsafe. Things started well but declined significantly once constant classroom and teacher changes began. First, they decided to combine the two toddler classes for the benefit of the school and not the safety of the children. One morning, I personally observed that the classroom was out of ratio, 1:8. Management was unaware of this violation until I brought it to their attention. I spoke to the director about it. She blamed the teacher. Management took ZERO ACCOUNTABILITY! Later that same day, my child was sent to the ER while under their care after swallowing a piece of a plastic spoon—something I was never informed was even used in the classroom. Afterwards I asked that plastic spoons be removed from the toddler room for the safety precaution for ALL the toddlers, but management refused, stating it was “not a safety risk” and that plastic utensils were “easier for staff to use and throw away after”. They dismissed the incident as a “one-time thing” specific to my child and did not take it seriously at all. Management took ZERO ACCOUNTABILITY! Just days later, my son suffered another injury, hitting his mouth and biting his tongue after tripping over a chair causes bleeding that they had to “apply pressure to stop”. Again, I was given multiple versions of what occurred. The director later admitted that his teacher had lied to me about what happened which the chair incident. They just moved her to a different classroom! I was also told directly that they were having teacher issues and that teachers were not doing what they were supposed to do when not under direct supervision prior to these incidents with my son—extremely alarming to hear as a parent. I personally loved his infant A and B teachers but I still don’t know who was considered his toddler teachers because it was so many in and out of that classroom. They told me that certain teachers would be in my son’s classroom but yet none of those teachers were in that classroom while these incidents occurred. I felt lied to AGAIN! Please do not be fooled by the fake smiles. This school focuses more on protecting itself than fixing real problems. They have taken ZERO ACCOUNTABILITY for anything. I never received an “I’m sorry this has happened”. I feel they were putting the blame on my son. When I informed the owner that my son would no longer attend due to safety concerns, her only concern was collecting two more weeks of tuition. She claimed my child would be safe due to “changes” she made but refused to provide any details when I asked what those changes were. Once I began requesting facts and documentation regarding safety, the owner stopped responding to my emails and never returned my phone calls. The only thing the owner did was request more money from me. This school operates as a business only. If you advocate for your child or raise concerns, expect deflection, dishonesty, and silence rather than accountability. If your child attends this school, I strongly encourage you to ask detailed questions about safety procedures, supervision, staff honesty, and ratios when you feel needed. Watch carefully on their word choice and how they deflect. Trust and safety are my top priorities, and this school failed us!!
• KO

  Kaylin Ogbor

  May 13, 2025
  5.0
  We LOVE Primrose! Both our babies have attended since 3 months and have been consistently learning, growing and being surrounded by the best teachers and staff. They pride in ensuring your children will be taken care of emotionally, physically, and especially academically. Thank you again Primrose teachers and management!

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