Primrose School of Castle Hills

Reviews

• KS

  Kelly Smith

  Sep 29, 2025
  5.0
  I am what you'd call 'particular' about things, especially when they involve my kids. :) Primrose of Castle Hills has met and exceeded my expectations. Looking for a school for my youngest, there were a few things I was looking for... 1) Safe, well-maintained, and pleasant premises 2) Professional, organized and friendly administrative staff 3) Warm, engaged, and organized teachers and classrooms that are clean and tidy and adequate numbers of staff. 4) Balanced curriculum that includes plenty of play 5) Good nutritional standards in provided snacks and lunch 6) Excellent communication between school and parents Mr. and Mrs. Chow, do a fantastic job in caring for the property and ensuring that it is always clean, maintained, and attractive. The wonderful Director, Mrs. Braun, and the entire Asst. Directors and Admin staff are welcoming, organized, professional in their presentation, and extremely kind. The teachers have low turnover, which is very difficult to find, and are very engaged and warm with their students. The classroom is always clean and tidy no matter when I drop off/pick-up my child. The curriculum has been effective in progressing my child's skills, and the kids get lots of opportunities to play on one of several playgrounds or the splash pad in the summer. "Chef", as my kids fondly call her, does a great job preparing delicious and balanced meals and snacks fresh every day. And last but not least, the staff does an incredible job communicating to the parents about what's going on every week, reminders, events, and anything else they need to share. They are also readily available for questions or discussions. It's truly amazing! I cannot imagine a better school for my kids. I never have a moment's concern or doubt leaving them in Primrose CH's care. Side note: We also used their summer program for our older child and afterschool, and both have been equally organized and fun as the full-time care.
• VK

  V K

  Sep 24, 2025
  5.0
  When you send your kids to school, there are a few things that are non-negotiable: 1) Your children are loved and taken care of - home away from home 2) Your children learn valuable age appropriate skills that challenge them 3) Your children have a positive experience and cherish their teachers Primrose School of Castle Hills provides a wonderful environment where my children thrive. I’m grateful that my children are able to experience the warmth, gentle care and valuable education at Primrose. The teachers and administration/ staff are exceptional!! Thank you so much!
• SJ

  Sophia Johnson

  Jun 14, 2024
  1.0
  As part of the Primrose chain, I had high hopes for this daycare. We started my son in the summer program 1 week after he had surgery to remove his adenoids. We were expecting him to still be a little emotional as he was still on daily pain medication, but were surprised to be called 2 out of 5 days to pick him up within 2 hours of drop off. I would think that they would have floaters and processes to help a child adjust to a new program. I requested in writing footage of his meltdown with his teacher on Friday, and never received a response. We were then phoned on Friday afternoon by the Director, stating that they were not equipped to provide care for my son and that a refund check for the weeks I had paid in advance would be waiting for me to pickup the following Monday. I requested my application fee also be refunded, and the school has refused. My son is now at day 5 in what was originally our 2nd choice daycare and has not had any incidents. I wish we would have went with them in the first place and not relied on the Primrose name.
• AG

  Amanda Guadarrama

  Nov 15, 2018
  5.0
  We had started our daughter here at 3 months old and they all were so inviting and wonderful. I would call and see how she was doing at first and they understood and to calm my nerves they would take extra photos throughout the day for me. Now my daughter is 11months and we are moving and transferring to a new Primrose, they sure have some big shoes to fill. Love this staff and we will miss them.
• AH

  Ajla Habibija

  Jul 19, 2018
  1.0
  Terrible day care. They pay their teachers almost minimum wage so they are not happy to be there at all. I’ve seen teachers literally pinch the children there because they weren’t behaving properly. I would never send my child here and I highly recommend you seek out a different day care for your precious little ones. I recommend a day care with cameras so that you can monitor your little ones and make sure they are SAFE.

Frequently Asked Questions About Primrose School of Castle Hills