Primrose School of Nolensville

Reviews

• TB

  Tassi Baxter

  Dec 31, 2025
  2.0
  I’m not someone who typically writes reviews—good or bad—but I feel our experience at Primrose School of Nolensville is important for other parents to know about. I also understand that every child and family is different, and others may have had a very different experience here. That said, if you are the parent of a very active child, this review may be especially relevant to you. Our family was recommended this daycare when we moved from out of state for our then–1-year-old. We started in August 2025, and by November 2025 we were being asked to find alternative care because our child was deemed a “safety concern.” Our child had been in daycare since 12 weeks old, so this was not his first childcare environment. Like many children around this age, our son went through a biting phase, which later included scratching. In less than three months, we had two meetings with administration—not with his teachers—regarding his behavior. In the first meeting, the Director, Leslie, and the owner explained their policies on aggressive behavior and stated they would work with us to identify the cause and support our child. A few weeks later, the biting increased, and we were frequently called to pick our child up early. After about a week of this, my husband and I requested a meeting to discuss next steps. Before we were able to say anything, Leslie informed us that they were asking us to leave the program. We were told how many incidents had occurred, that other parents were concerned, and that our child was considered a safety issue. We were also told that one teacher was having to dedicate all of her attention to our child, which prevented her from caring for the rest of the class. Despite requesting the meeting, we were not given the opportunity to discuss solutions, ask questions, or collaborate on a plan. We were also never allowed to discuss incidents directly with our child’s teachers. Whenever we asked, we were told they were “not allowed to discuss it” and were redirected to the front desk staff. Both meetings left me feeling as though my 1-year-old was being treated like a problem rather than a child going through a developmentally common phase. The meetings felt less like discussions and more like policy reviews. Leslie showed no empathy or concern in her tone, body language, or communication style. She was cold, abrupt, and dominated the conversation entirely. During the week after we were dismissed—but still required to attend while securing new care—we were met with zero acknowledgment of the situation. Instead, we were greeted with forced cheerfulness, casual small talk, and compliments, which felt disingenuous given the circumstances. On our child’s final day, his teacher didn’t even know it was his last day—highlighting a serious lack of communication between leadership and classroom staff. Ultimately, this experience showed us that this daycare struggles with communication, empathy, and supporting children who don’t fit neatly into their expectations. I believe the owners prioritize appearances, and I strongly feel the Director would be better suited for a role outside of early childhood leadership, where empathy and collaboration are essential. My child has since moved on to another daycare in Nolensville, where they are thriving, have had 1 biting incident in 5 weeks, and seem much happier.
• AR

  Audra Rogers

  Dec 22, 2025
  5.0
  This is our 3rd Primrose to be with between the 2 kiddos and we love the curriculum, sense of safety, trust, and friendliness with staff and caregivers, especially at the Nolensville location. Their communication and attention to detail is top notch.
• EZ

  Emma Zentz

  Sep 11, 2025
  5.0
  Primrose School of Nolensville is an amazing school! From the dedication of the teachers to the involvement of the owners, everything here is truly incredible.
• SG

  Sierra Gamble

  Sep 3, 2025
  5.0
  We’ve only been at the school 2 days so far but I’m BLOWN AWAY so far at the organization and kindness of everyone. They are so intentional and mindful, which gives this mom so much peace of mind that they’re taking great care of my baby.
• RJ

  Rachel Jackson

  Aug 2, 2025
  5.0
  Could not say enough good things about Primrose of Nolensville. The Byron family and the entire staff are incredible, kind, and patient. They take the time to really get to know each child and went above and beyond to work with us as we navigated a challenging diagnosis with our son. Communication is top-notch and the facility is clean, safe, and well-organized. Most importantly, our kids love going there and they have made lasting friendships and strong relationships with both teachers and friends. We are so grateful for this school, its been a wonderful foundation for our children's early learning and development. - The Jackson Family

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