Brookhaven KinderCare

Reviews

• SB

  S B

  Jan 15, 2026
  1.0
  I would not recommend Brookhaven KinderCare in Gurnee, IL. We ultimately withdrew our child due to repeated concerns around care, communication, and leadership. Despite clear conversations and expectations, decisions about my child’s care were made without parental consent or advance communication. More concerning, the center repeatedly appeared to be out of compliance with Illinois state child-to-teacher ratio requirements. On several occasions, I picked up my child soiled, which is unacceptable in any licensed childcare setting and suggests a lack of adequate staffing and supervision. When these concerns were raised, the response from center leadership was dismissive and unprofessional rather than solution-oriented. There was little accountability, collaboration, or willingness to address issues proactively. Childcare requires trust, transparency, and partnership with parents. Unfortunately, this location consistently fell short in all three areas.
• RE

  Raven Emanuel

  Jan 6, 2026
  4.0
  I was nervous starting my babygirl at day care she was just 6 weeks old! Ms.Debbie assured she’ll be ok from when I came to visit and so far so good! Ms, Dawn, Shi,Toni, Jada are GREAT with my daughter ! I’m really pleased with how things are going at this time.
• CM

  Cassie McAllister

  Nov 13, 2025
  5.0
  We’ve been going here for 6+ months now after moving to the area and we love it! Our kids have so much fun, and the staff is very compassionate.
• SM

  Shaquana Moore

  Nov 10, 2025
  5.0
  Kindercare is an amazing daycare for my girls, they love your kids unconditionally, they make sure you get pictures and updates everyday they do not miss a day without giving updates or pictures I recommend them a lot .. I will never want to change my girls daycare💕
• JC

  Julieta Carreras

  Oct 22, 2025
  5.0
  I would like to express my gratitude to Ms. Debbie, Marisa, and Rebecca for their patience and kindness, as this is my son's first daycare experience. I trusted them, and the outcome has been superb. My son eagerly looks forward to attending every day and has learned a great deal, often singing at home what he has learned, which brings a smile to my face. I wanted to show my appreciation and felt compelled to leave a review.

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