KinderCare National Headquarters

Reviews

• GV

  Gardner Vlogs

  Jan 22, 2025
  1.0
  When I tried to get help on my case she tried to claim that I didn’t pay for my kids last day to Kindercare and that why I received 4 weeks of late fees then when I asked her check the last time I made a payment she quoted November 20th so then when I asked her how that made sense she got quiet and when I said how does that make sense she couldn’t provide me an answer herself just what the day care told her which was an obvious lie if I showed her the contradiction with her own eyes to see proof. Then when I asked to speak to her supervisor she then proceeded to tell me well that’s what they told me , so isn’t your information wrong . Then I asked her again to speak to a supervisor and she began explaining to me she wouldn’t. I had to yell at her to put me I. The phone with the supervisor then proceeded to tell me that if I don’t call down after I had already asked her 2 times nicely to speak to a supervisor she’d hang up and when I told her I did ask her nicely she was finding an excuse not to redirect the call.
• BS

  Brandi Statham

  Jun 10, 2024
  1.0
  Kindercare is all about corporate greed and not about the well-being of children!! They fired the director of the Kindercare our child attends because of some enrollment quotas that wasn’t met. She’s worked for Kindercare for THIRTEEN YEARS!!!! And they just disposed of her like she was just a number. Absolutely disgusting! We are pulling our child from Kindercare immediately. These kids are going to be confused and so sad! Shame on Kindercare for doing this to a wonderful person who actually cares about the children!!!
• BB

  Brittany Buchholz

  Jul 15, 2023
  1.0
  My boys have been attending kindercare for 6 years. Tuition is constantly increasing and fees are always issued and required to pay within their billing period or they will unenroll students. I have paid $785 more in two months! I am a single mom as I'm sure alot of parents are, that's not something I can just "afford" like Kindercare excepts. They do not work with you on payments and are quick to issue a late fee of $60. They require a summer fee and a fall registration fee, totaling $375. I don't even know what "summer activities" my boys are participating in. Is the increase in tuition during summer not enough? They do not offer part time, my 6 year old only needs to go 3 days a week but whether he goes 3 or 5 days a week, I have to pay full time tuition. I am a single mom and 100% depend on my boys going to daycare so I can work. It blows my mind that kindercare keep rasing their tuition and fees and is not willing to offer part time to help decrease expenses on parents. On top of the tuition and fees, they can no longer give children medicine unless they have a doctor's note! So if a child has a minor need for tylenol, they will not give it to them and will be asked to pick them up. Kindercare Corporation does not care about the parents of the students that attend their centers. I absolutely do not recommend Kindercare! As a parent we all know that daycares are supposed to be their to help parents and provide the trust and security that we desire when they have our children, not cause stress on their finances and ability to work. It's ridiculous! The staff at Kindercare is like family to us and is only reason I have not left. My childern know them and they know my childern. When I express finding a new daycare, my boys get upset and say no. I feel trapped bewteen giving my childern the comfort they deserve and finding what fits my life as a single mom. Eventually I will have no choice but to leave Kindercare. I feel sorry for the staff because they are the ones that have to deal with the dissatisfaction from parents. Kindercare Corporation offers no compassion, no empathy, no understanding, nothing. It's a horrible corporation. I understand the increase in tuition as liability goes up as well as the cost of goods they need to serve the students but all these additional unnecessary policies and fees are not ok. I have spoken to teachers in the past and while tuition keeps increasing, their pay does not. They deserve more and I believe they would be happier individuals if they had more incentives. I could go on. Bottom line: don't chose kindercare as your childcare provider, it's a trap unless you can handle the chaos that fees, tuition, and inconvenient policies they enforce.
• MM

  Michelle

  May 20, 2019
  1.0
  Not very happy how the leadership handled our centers problems. Calling HQ, we assumed that we would get action taken....what we got is excuses and feeling belittled.

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