Taylor Woods KinderCare

Reviews

• IA

  Ikran Asomani

  2 days ago
  1.0
  This place has gone downhill since the other teachers left. A teacher by the name of Gabby decided that she was going to take it upon herself to use her OWN brush and product on MY child’s hair to give her edges. My child is 6!!!…. I HAD TO FIND OUT FROM ASKING MY CHILD WHEN WE GOT HOME WHAT WAS IN HER HAIR. The teacher didn’t even have the decency to TELL ME when I picked her up, yet they sit in my face and wanna talk about how “pretty” someone is. This is not only unprofessional but this is DISGUSTING. Your products are NOT clean! You dont know what chemicals my child could or couldn’t use in her hair considering she has LOCS. I’m LIVID about this bc not only did it turn my child’s hair white, and was caked on her hair, but she had small bumps around her edges. Clearly they are not trained and just hired. This is HOW SCALP DISEASES GO AROUND! This is HOW YOU SPREAD LICE!!! What ever made you a TEACHER feel like she can play in my daughters hair put product in it and NOT ASK MY OR HER FATHERS permission. You don’t do these other kids edges and if she was white, I GUARANTEE her hair wouldn’t have been played in. How is GABBY not aware this is how fungal diseases start?!! If this location wasn’t needed with my daily schedule, I’d remove my child for this specific reason. For a teacher to feel she can make physical moderations to a child that ISNT HERS. I don’t appreciate you felt you could put things in my child’s hair. You don’t know her or myself as her mother outside of this place so I’m having a hard time trying to understand why this was thought to be okay. I do expect a meeting or someone to reach out EXPLAINING why you thought this was okay.
• SS

  Sarah

  Sep 25, 2025
  1.0
  I had a very disappointing and unprofessional experience with this daycare. When I enrolled my child, I was told by the assistant director, Dejanae, that my Title 20 co-pay was $0. Based on that information, I trusted the center and continued care for nine weeks. Out of nowhere, on a day I decided to keep her home. I received a phone call and was then informed that I owed $1,800 and that my child could not return until it was paid. Instead of taking responsibility for the misinformation, I was told I would have to make a $50 weekly payment toward the balance plus a $186 co-pay for infant tuition. This was never explained upfront. I escalated the issue to the district manager, Robin, who dismissed my concerns and stated that because I “received services,” I was still required to pay. She was very rude and insensitive to the situation her staff has created. Robin stated the reason I wasn’t informed about the missed payments sooner was because the director isn’t “confrontational”. Which for some reason is my fault????? She later adjusted the balance by removing the late fees and sent me a bill, but has since ignored my calls. The daycare policy is after two week of non payment the child cannot return till payments have been made. With this in mind the daycare let us come everyday for nine weeks. Not once was a late payment mentioned by the director who I saw everyday if not twice a day. I agreed to pay for the two weeks including late fees. Not to mention title 20 cannot be Charged for service if co pays havent been made after 3 weeks. Since this occurred I’ve called twice a week for weeks now going on over a month, left messages to get my un-enrollment paperwork and still have not received a single call back. This situation was completely avoidable if the assistant director had been transparent from the beginning. Instead, I was blindsided with a bill I never agreed to, and left without childcare for my infant. This resulted in calling off work and having to find other child care on a short notice. Parents should be able to trust that a daycare will provide clear, accurate information — not misleading details that create financial hardship. I strongly urge any parent considering this center to get everything in writing and to verify all co-pays directly with the director before enrolling. The lack of accountability, poor communication, and unprofessional handling of this matter make it impossible for me to recommend this daycare.
• KE

  Kimberly E.

  Jan 13, 2020
  1.0
  Our child was there from 3 months old to just shy of turning 2. We took our child out for several reasons but the biggest reason is due to the new Director, Tiffany Mack. I addressed several concerns to her and she does not care. She hides in her office all day and doesn't talk to the parents. We had 3 incidents of head injuries (goose eggs on forehead) that kept occurring when they switched rooms because teachers were sent home early and I brought them to her attention. She would just say "oh, no one told me so I don't know anything about it" or "I didn't even see that" and then would just say she would connect with the teacher. Each time the teachers would write an incident report saying he had the bump but didn't know what happened. Tiffany never reached out with follow-up or what she would do to make sure it didn't happen again. Ms. Tracy was the previous Director and when we had a concern, she called us personally to tell us she spoke to the teachers and they would address it in future trainings, etc. The teachers Tiffany has hired recently have also been poor. I saw one teacher physically restrain a child and I voiced the concern to the Assistant Director, no follow-up and that teacher still works there but in the infant room. Our child's teacher Ms. Sam was the best teacher but Tiffany kept sending her home early and whenever that happened, our child came home messy with stuff all over his clothes, his nose caked in crusty snot and he would still have poop in his diaper that didn't get wiped all the way. I also expressed this to Tiffany asking if Ms. Sam could be moved up to the next class so our child could stay with her and she was so irritated that I asked. I expressed that every time our child was condensed to the older kids room (the one they would move up to at 2) that's when there would be an injury report so I didn't feel comfortable with our child leaving Ms. Sam's care. She said they couldn't make staffing changes based on parents preference. I tried to explain that if our child had proper care while in that room, we would be fine having a new teacher. She just acted annoyed so I didn't discuss it further. A month ago I expressed all of our concerns to the Assistant Director and stated that if there weren't changes, we were going to leave and she said she would let Tiffany know. Nothing happened, no call, nothing. That was the end for us. We put in our two week notice. Tiffany never asked us why we were leaving, never conducted an exit survey, she didn't even address us...she just hid in her office and would yell out "good morning" (which after giving the notice, is the first time she talked to us at drop-off. Before that she never welcomed us) from her seat. Ms. Tracy (previous Director) made sure to say hi and have a conversation with you when you dropped off and picked up. Tiffany leaves so early you barely ever saw her. It also sounded like she was not taking care of her teachers. I heard several teachers say there hours were getting cut and that Tiffany doesn't answer her phone in her office when they need to be released for bathroom breaks or discuss a concern. We were really happy when this was Rainbow Learning under Tracy's management but now that it is a KinderCare under Tiffany Mack, we felt we had to leave. When you have a poor leader and the teachers are not being treated right, it's time to go. We were really sad that our child had to leave their friends and some of the teachers that are still there that he's known his whole life but we couldn't let him keep going and getting hurt like that and when we have our 2nd child, I did not want them to be with the infant teacher I saw hold down a kid. Unless management changes, I would not recommend this place. There are some good teachers like Ms. Sam, Ms. Maggie and Ms. Dawn but they can only do so much with the chaos Tiffany Mack has created.
• JL

  Joel LeMasters

  Mar 11, 2018
  5.0
  The most important thing for me is that my kids are happy. Do to staffing problems with our last provider, we enrolled our kids, who are both grade school age, here. They both prefer Rainbow and chose to stay, even when our previous place had openings. Additionally, the rates are fair for the service provided.

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