Taylor Woods KinderCare

Reviews

• SS

  Sarah

  Sep 25, 2025
  1.0
  I had a very disappointing and unprofessional experience with this daycare. When I enrolled my child, I was told by the assistant director, Dejanae, that my Title 20 co-pay was $0. Based on that information, I trusted the center and continued care for nine weeks. Out of nowhere, on a day I decided to keep her home. I received a phone call and was then informed that I owed $1,800 and that my child could not return until it was paid. Instead of taking responsibility for the misinformation, I was told I would have to make a $50 weekly payment toward the balance plus a $186 co-pay for infant tuition. This was never explained upfront. I escalated the issue to the district manager, Robin, who dismissed my concerns and stated that because I “received services,” I was still required to pay. She was very rude and insensitive to the situation her staff has created. Robin stated the reason I wasn’t informed about the missed payments sooner was because the director isn’t “confrontational”. Which for some reason is my fault????? She later adjusted the balance by removing the late fees and sent me a bill, but has since ignored my calls. The daycare policy is after two week of non payment the child cannot return till payments have been made. With this in mind the daycare let us come everyday for nine weeks. Not once was a late payment mentioned by the director who I saw everyday if not twice a day. I agreed to pay for the two weeks including late fees. Not to mention title 20 cannot be Charged for service if co pays havent been made after 3 weeks. Since this occurred I’ve called twice a week for weeks now going on over a month, left messages to get my un-enrollment paperwork and still have not received a single call back. This situation was completely avoidable if the assistant director had been transparent from the beginning. Instead, I was blindsided with a bill I never agreed to, and left without childcare for my infant. This resulted in calling off work and having to find other child care on a short notice. Parents should be able to trust that a daycare will provide clear, accurate information — not misleading details that create financial hardship. I strongly urge any parent considering this center to get everything in writing and to verify all co-pays directly with the director before enrolling. The lack of accountability, poor communication, and unprofessional handling of this matter make it impossible for me to recommend this daycare.
• KT

  Kayla Ty'lee

  Aug 21, 2025
  1.0
  Pulled my kids out cause they where being lied on by other kids and even bullied director did nothing and those kids has already been problems before my kids started this daycare is in a great area but bad business wouldn’t dare show face again
• SW

  Stan West

  Dec 5, 2013
  5.0
  We love it here at Rainbow! I'm glad our family made the decision to come here. My two kids can't stop talking about all the friends they've made, all the fun they have and the great staff. My wife and I think it's too funny when they don't want to leave at the end of the day. This really is a great place to bring your kids.

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