Primrose School of Medina

Reviews

• ZM

  Zeynab Musayeva

  Jan 28, 2026
  1.0
  I want to start by saying that this daycare has many positive sides. The facility is very clean, well organized, and the teachers are genuinely kind, caring, and professional. My children feel comfortable there, and I truly appreciate the effort the staff puts into maintaining a safe and welcoming environment. However, despite these positives, I am extremely disappointed and exhausted with the way the after-school and no-school day care is handled. I signed my children up specifically for the after-school program because, as a working single mother, transportation is not always possible for me. The expectation when enrolling in an after-school program is that there is a plan in place for school closures, snow days, and no-school days especially since these are predictable and happen every year. At this daycare, I am required to call 24 hours in advance to check availability for no-school or snow days. Unfortunately, schools often announce closures or changes at the last minute, leaving parents with no time to call ahead. When this happens, I am told there is no availability due to lack of staff. As a result, I am forced to stay home and miss work. At this moment, I have been stuck at home for three days, unable to work, simply because the daycare did not have enough staff to accommodate children who are already enrolled. I am the only person financially responsible for my household, and I do not have anyone else to rely on for childcare. This situation puts me in an impossible position. What I do not understand is this: if there is not enough staff, why are children signed up for the after-school program in the first place? Enrollment should reflect the daycare’s actual capacity especially for situations like snow days or school closures. My previous daycare never had this issue; they always prepared in advance when school was closed. This is the first time I have experienced this level of inconsistency and lack of planning from a daycare. While I truly like the cleanliness of the facility and respect the teachers, this ongoing issue has caused me significant stress, financial strain, and exhaustion. Unfortunately, because this problem keeps happening, I will not be continuing with this daycare. I will also be reaching out to the appropriate channels to file a formal complaint, because working parents especially single parents deserve reliability and proper planning when it comes to childcare. This review is written not out of anger, but out of deep frustration and disappointment. I hope management takes this seriously and makes changes, because families depend on these services to survive, not just to “get by.”
• NS

  Natasha Schindler

  Nov 11, 2024
  5.0
  We love Primrose! The staff, facility, curriculum is all top notch. We have such peace of mind knowing our kids are well taken care of, and we are so glad we found an amazing daycare/ school for our kids with being new to the area.
• LB

  Lori Bean

  Oct 24, 2024
  5.0
  I can not say enough good things about Primrose Medina. The staff is amazing. They are so attentive to my child and share pictures and experiences on their app. The facility is clean and new. Their program is top notch. I swear, my son eats better lunch and snacks there than we do during the day too! I am so glad we made the switch here and have zero regrets.
• SC

  Stacey Colbert

  Sep 15, 2024
  5.0
  We started our son in the infant room this past week, and we couldn't be happier. We had a terrible experience at another local daycare, and Primrose stepped up helping us - they allowed us to tour the facility the same day we called, come in again to meet each teacher, and enroll with almost no notice. The director has been fantastic and beyond accommodating, the teachers are wonderful, and the facility is well-designed and pristine. We appreciate the regular communication through the Procare app. Most importantly, when I leave my son in the morning he is smiling and he smiling when my husband picks him up. While he has only been there a short while, I will update my review if anything changes. Note: first review (written 9/14) disappeared, so this is a duplicate.
• KC

  Kyle Colbert

  Sep 15, 2024
  5.0
  Above and beyond the best daycare around. 100% comfortable having my son with these amazing people.

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