Primrose School at Pinnacle

Reviews

• AM

  Annie Massey

  Oct 28, 2025
  5.0
  I cannot say enough amazing things about the teachers I have had experiences with. Karah and Zoe have been here for years and had both of my children. They are in the infant class and truly care for your kids. They are family to all of us. My LO went only ever being BF and they took time to help figure out which bottle worked best to help him thrive. They just go above and beyond always. Ms. Krista is in the preschool class and I’m pretty sure she’s a saint. She had my son for over a year since he moved up early. He learned so much in that year and still continues to talk about her. She is patient and kind. She loves all the kids and truly loves to teach. I also have had amazing experiences with a bunch of the teachers who have been there for a while. The support staff is just as great—Ms. Coco is a staple of that school. Although they’ve had some turnover through the years, their core teachers who have stayed for years always go above and beyond to exceed expectations. They are a family to me.
• TS

  Travis Saunders

  Oct 13, 2025
  5.0
  Great staff, good learnings, great location, no issues these last 6 years!!
• CH

  Christina Halstead

  Jul 28, 2025
  1.0
  TL;DR - The daycare left the gate that led from the toddler play yard to the parking lot unlocked, and my son was able to open the gate, walk across the parking lot, and enter the retention pond. The teacher never noticed until a code was called and the Director raced outside to grab my son. Full review below. My son had been going to this Primrose location for a little over a year. A couple weeks ago, my son’s class was outside in the play yard with their teacher. My son, and another little one, pushed open the gate leading from the play yard to the parking lot without the teacher noticing. This gate was supposed to be locked, but was not. My son walked out of the play yard, across the parking lot, and into the retention pond, without his teacher noticing. The only reason why a code was called was because a teacher in another classroom happened to look out their classroom window and see my son walking into the pond. My son might not be here today if the teacher hadn’t looked out their window. While the Director acted quickly to pull my son out of the pond, this major lapse in security should have never occurred. The daycare critically failed to complete security checks to ensure all gates were locked. My child could have died because they failed to complete security checks. I, obviously, pulled my son out of Primrose School at Pinnacle. I could never trust them to take the necessary measures needed to ensure my child’s, or any of the other children’s who attend this daycare, safety. I understand that the executive staff are taking responsibility for what happened, cooperating with the investigation, and taking steps to mitigate the risk of this happening again, but this should have never happened. My son loved his teachers and going to this school. This entire incident is heartbreaking for me and his dad.
• SA

  Sherise Anderson

  Jun 30, 2025
  5.0
  I have had a wonderful experience. The admin staff was accommodating and always quick to reply. The teachers were wonderful and I felt they genuinely cared for my son.
• BL

  Brandi Lenz

  Sep 30, 2022
  5.0
  I don't know why I never wrote a review before, but this place is amazing! I was so nervous putting my son in daycare for the first time at two years old because he was with me only every single day since birth and all through the worst of the pandemic, but the teachers and staff at Primrose instantly made me feel like part of their family. I was blown away by the love and care they give the kiddos every single day. We had to move to Texas this year for a new job and we miss them terribly. The Primrose School in Texas is just not the same! We love you Primrose School at Pinnacle!

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