Penfield KinderCare

Reviews

• SL

  susana lugo

  Jan 20, 2026
  5.0
  Our family had a wonderful experience at KinderCare. Every teacher is kind, loving, and truly cares—Miss Sarah (both), Miss Teresa, Amy, our bestie Marie, Miss Amanda, and Mr. Wayne. Thank you for loving our girls and supporting our family. We are so grateful.
• SU

  Shanna Utter

  Dec 23, 2025
  4.0
  We have had a good experience with Kindercare! Our daughter has thrived since attending there. We enjoy that she has consistent teachers and is always learning something new each week.
• JS

  Jenna sada

  Nov 20, 2025
  5.0
  All the teachers at this location are really special. When I walk in someone in the office always greats me with a smile. I am so thankful to have found someplace that I can count on to watch my daughter each day. Thank you to Ms. Kat, Sydney, Elaine, Gracie, Andrea and Sarah for helping raise my little one.
• MR

  Makayla Richardson

  Nov 2, 2024
  1.0
  This school has lack of communication, no empathy, and the inability to articulate schedule changes. The whole process was nothing short of a nightmare, Marrie was wonderful at first until the school went back on agreed schedules and changes to paperwork. She took my daughter out of the system after I found out they would not honor my work schedule as previously agreed and I had to speak to my employer. I was told Amanda would reach out to me and she never and I only knew she wouldn't because I called. I also receive assistance for daycare and was told I would need all new paperwork after providing the correct ones which further postponed my daughters start date. While on the phone expressing my stress with this process Marrie told me I was the issue because it's difficult for the school to deal with the state. My daughter hasn't started because of these issues and the school has been trying to charge me for weeks when she has never been able to attend! Amanda then reached out to me about starting my daughter and I sent her an email about the unprofessionalism, un-surprisingly she hasn't responded. If you're looking for a good place for your child, look at doodlebugs they actually care about low-income families, work schedules, communication, safety and have treated my daughter so well. This is just a touch of the issues I have been through, and I have had multiple other parents and grandparents telling me to not put my daughter in this program for multiple more issues. Do your family a favor and look at other schools.
• MT

  Mary Tamargo

  Jun 8, 2015
  1.0
  This Daycare is a joke. The images you see on this page are paid images. These are not images from the actual daycare. Don't be fooled. It has got to be one of the most poorly managed centers I have seen. My son attended here for 5 months...and I regret leaving him there as long as I did. It's very clear that this center has cash flow and staffing issues. The center is poorly staffed and managed. Director is constantly rotating staff in and out of the rooms causing confusion to the children and parents because of the inconsistencies. All of the teachers have their kids enrolled in center and since there are staffing issues and classes are combined, staff rotated daily, moms and kids end up in the same classes together on a daily basis. Leaving the rest of the children poorly unattended. Teachers/Director do not want to deal with potty training. The potty training policy at this center is a joke, it's a let's find an excuse to put your kid in a diaper policy. I picked up my son several times to find him in diapers even though I specifically requested staff not to. I found my child playing outdoors and the teacher did not take him to the potty and he was wet and in urinated clothes for at least 30 min. The reason I know this is because his clothes had already started drying, but his shoes were still covered in urine. Guess where his lead teacher was...playing with her daughter!!! When I talked to the Director about leaving the center, all of sudden she said they were dis-enrolling him because of all the issues. Yeah your staff can't handle kids potty training and I threatened her I would file a compliant with OCFS. She talked and acted like it was my son's fault that he couldn't use the potty independently at 2 years old. That's why it's called potty TRAINING! What's amazing is his new center has not had any issues with his potty training and they don't send him to the potty by himself. He is always accompanied by an adult. That's not the case at Penfield Kindercare. There's so much more. But I don't have the time to write a book about all the problems this center has.

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