Penfield KinderCare

Reviews

• SU

  Shanna Utter

  Dec 23, 2025
  4.0
  We have had a good experience with Kindercare! Our daughter has thrived since attending there. We enjoy that she has consistent teachers and is always learning something new each week.
• JS

  Jenna sada

  Nov 20, 2025
  5.0
  All the teachers at this location are really special. When I walk in someone in the office always greats me with a smile. I am so thankful to have found someplace that I can count on to watch my daughter each day. Thank you to Ms. Kat, Sydney, Elaine, Gracie, Andrea and Sarah for helping raise my little one.
• MC

  Marissa Cougle

  Nov 13, 2024
  5.0
  Ms.Des is amazing!! She is always willing to comfort my daughter at drop off when I leave. As a parent it makes me feel comforted that my daughter is with someone so sweet and calms my daughter so well! Ms. Sara works with my oldest and is so sweet! She always has something helpful to say. My daughter enjoys being in her care and talks about her on the weekends, and when we pull up to school she starts saying her name and can’t wait to see her! I can’t say enough amazing things about Ms.Elaine! She works with my younger daughter and is so caring and my daughter has flourished since being in her care! Ms. Gracie works with my youngest as well and is so kind and sweet! She always has the sweetest/kindest things to say about my little one when I pick up. Amanda and Marrie in the office are also amazing!!!! They are so helpful and kind! Whenever I have called or talked to them about something they make it so easy for me no matter what it is! You won’t be sorry you picked Penfield Kindercare with such kind, caring, lovely people to take care of your kid!
• HM

  Hayley McCoy

  Jun 12, 2024
  1.0
  WOULD GIVE 0 but can't. This place is TERRIBLE if you child is special needs or autistic in any way shape or form. Prior to attending I took a tour where the staff told me they were more than capable of handling my 3 yr. old with autism. I provided them with a packet to help understand her needs sense she is nonverbal. Day 1 she got sent home for standing on a chair and then the rest of that week sent home early for being upset or "stimming". They would complain she would walk out of the classroom but refused to close the door since "they didn't like too" I got disenrolled (told we had to leave) and I requested a refund since she was only enrolled for a month but the last 2 weeks there were 8 staff members out with covid, so I was asked to keep her at home. I was told I would a refund but instead Amanda refused to issue it but instead bill me for the weeks she was asked not to intend. I would never recommend any kinder care after the experience I have had here at the Penfield location. 2 years later I still never got my refund.
• EE

  ender098

  Jul 30, 2015
  5.0
  I am writing my review in response to Mary Tamargo's statements. I know of Mary through Kindercare..our children were in the same class. I have witnessed a couple of the situations she is referencing and they did not occur the way she states. I have found Penfield Kindercare to be an amazing environment for my child. His teacher is a great teacher and obviously loves all the children in her class. In fact, he moved to Preschool 4 months ago and he still runs to her room first thing in the morning to give her a hug. She is loving towards all of the children in her class and I have never seen her put her daughter before her class. In fact, her daughter has never been in her class....except for very early in the morning when the school first opens. When her daughter's teacher arrives soon after...she goes to her own classroom. I know this because I have dropped off my son to her classroom numerous times when this is going on. She claims that the teachers at Penfield Kindercare do not want to be "bothered with potty training"...that is definitely NOT the case. They work diligently with the parents to ensure that each child is progressing on his/her own "schedule". Due to my son having been in the same class...I am aware of some of the things his teacher did to help Mary's son in the potty training process...through my observations when in the room. Her child had his own potty in the class baathroom...I know this because I have witnessed Mary in the bathroom when her son...while she attempts to get him to go potty. My son wanted to go potty at drop-off one morning and was unable too because she was in there with her son. The child was crying...he was trying to get up off the potty...and she was telling him he had to sit down. He was clearly not interested in potty training at that moment. With my experience potty training my child and my other 2 children..."forcing" a child to potty train only hinders their progress. I understand that if this is her first child...that she might not be aware of that fact. His teacher did send home to all the chidren's parents..potty training tips to help us in the process. I am also aware that her son was having numerous accidents within the classroom. My son was very vocal about this child having peed on the carpet and on the floor. I even observed first hand...his teacher encouraging this child to go to the potty...and he sat down on the floor to pee. Again, normal during the potty training process but also signs that he was not yet ready to begin potty training. He had just turned 2 years old and not all 2 year olds are ready for potty training. I spoke with the Director about my concerns about the sanitary aspect of the situation. She was very understanding and assured me she was working with the family to ensure all children's needs...including Mary's son...were being met. I understand that children who are potty training will have accidents, however, when a child is showing signs he is not ready for potty training...that creates a sanitation issue for the other children. Also, my son's own potty training was hindered...after he witnessed this boy being made to sit on the potty by his Mother. I asked him once why he wouldn't sit on the potty...his response was..."Timmy(not the child's real name) doesn't like the potty. He screams and cries.". Despite, all of this...the Lead Teacher was extremely understanding...patient...encouraging...and loving. She truly cares about all of the children in her class and wants all of them to succeed. It was stated in the review that children at Penfield Kindercare go to the bathroom unattended...that is not the case. My son is always accompanied when he does go to the potty to ensure his safety and to help assist him in the training process. The above review upsets my greatly because it is 100% not true that his teacher did not care for the children in her class...or want to to assist in potty training. My son has been at the school for over a year and it is because of her that he loves learning!!

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