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I had a walk through 11/19 at 10am. I was greeted at the front desk by a girl wearing a “Hell Fire” hoodie from Stranger Things. A giant devil right there on the front.
She did not know how to give the tour, was very unsure in what she was saying.
The first room I went to was straight down the hall to the left. A baby room.
As I was looking in, the teacher and her assistant were handling naps or a transition period where some infants were in the cribs. The main teachers body language showed frustration. I watched her grab an infant, I believe a little girl (if I remember correctly she was blonde with a jean jacket on) and forcefully put her on the floor. She then took a pacifier and shoved it in the babies mouth again as if she was frustrated. When she looked at me through the glass she could tell that I saw her, she was uncomfortable and her teachers aide looked uncomfortable too. They both flashed a strange “got ya” smile and could not hold eye contact directed my way.
I should have stopped the tour then and reported them. It has been weighing heavy on my heart, but as people know child care centers have waitlists and I had to choose between getting care for my children or ultimately doing the right thing and reporting them. Waiting a month to call the director was my fault, but finally bringing in that report is better than not doing it at all.
I apologize to the little girls family if they read this one day and see that I hesitated.
I left Kindercare in tears. The lack of professionalism at the front desk, they could not find my children’s file, the whole place was dirty and overstimulating. But that incident at the infant classroom will be in my mind for quite some time.
I spoke with the director on the phone, she was a director from Nisky and was filling in for the old director. She was blindsided and handled my complaint very professionally, but I would not recommend Kindercare in Clifton Park.
CN
Catherine Newton
Nov 26, 2025
1.0
I wouldn't leave my enemys kids here. Jennifer Brown the director treated my niece like dirt. She worked there as a toddler assistant and was constantly belittled.
KK
Kayla
Oct 6, 2025
5.0
My 2 children have been going here for 4 months now and the staff are fantastic. They care for your children like they are their own. Any time there has been an issue, you can talk with the director and they remedy it right away. I have complete trust in the staff to take care of my kids.
SM
Susanne Murray
Sep 23, 2024
5.0
We recently had our 7 month old daughter attend and we had a great experience. Miss Shelby and Tiffany were great with her and made the experience very easy given it was our first time with day care.
JD
John Doe
Feb 15, 2023
5.0
Kindercare is a great place to send your babies to for daycare
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