South Reno KinderCare

Reviews

• BV

  BEATRICE Vermuele

  Nov 4, 2025
  5.0
  Very good with children ,big place very friendly
• AF

  Adolfo Flores

  Nov 12, 2024
  5.0
  Our infant attends this daycare. He they have been helping him develop and learn. I love using their app to watch him through out the day with his updates.
• AA

  Alex

  Aug 29, 2024
  1.0
  Was not a fan of this daycare AT ALL.
• GM

  Grae Matheus

  Apr 29, 2022
  1.0
  I wouldn't trust this place to care for a pet rock. We decided to try out South Reno Kindercare after the first time they opened then closed without telling anyone. I now understand how they inherited a 5 star Daycare and have it at 2.3 within 3 years. They lost my respect and trust within 7 months. This place lost my child. He was about to go outside by the time his father (thankfully) came for pickup. There were 3+ teachers and the Assistant director present and they didn't realize a child was gone until dad brought him back in. When we initially brought up concerns the director told us "he was in line of sight" despite being behind an entire door. We then talked to the brand new District Leader she attempted to correct it by having the front desk staffed, however, that sporadically didn't happen. Due to the lack of supervision and losing my child I filed and informed the director a formal complaint. After that my child went from no incident reports to 7 in 4 days. This was alarming as a week prior the director told me that my child "was doing fine and there are no current concerns." My child would deny each instance of hitting. Until one day he did admit to hitting and using "potty words." He said this as his high collared shirt was pulled completely down and ripped. We then found out that another child pulled his shirt and hurt him, he was upset and wanted to go home so he began to misbehave. I still worked with my child to not use hitting and misbehaving as a reaction but to tell his teacher. But then not a single teacher noticed a torn pulled down shirt for the entire day, he was even with the director for some time and no one asked him whay happened. How can I trust somewhere that can't even identify an antecedent to certain behaviors? They already lost my child and continued to retaliate. My child began playing "incident report" and would "write momma up" when mom would tell him no. I found out that someone at kinder care was using the threat of "pink slips" to modify my child's behavior. At this point we had to pull my child due to significant safety concerns. My child entered kinder care never hitting, biting, or acting out and left with anxiety and bite marks. The last day was the icing on this dumpster fire of a place. My child was bit and fell, hitting his head. This occurred at 12:30, I didn't get a call until I pulled into the parking lot at 4:30pm. They waited 4 hours for a head injury that still had a bruise 4 hours later. I can't believe i paid for my child to be neglected...

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