Tropicana South Summerlin KinderCare

Reviews

• CP

  Concerned Parent

  Jul 21, 2025
  1.0
  Ongoing Billing Issues – Parents Be Aware I’m sharing our experience with KinderCare (Tropicana Summerlin, Las Vegas) to warn other families who rely on the Nevada DWSS Child Care Subsidy Program. At the time of enrollment, I was given a tuition breakdown that showed no co-payment requirement. For several months, I received no invoices, only to be later retroactively billed over $1,100 in supposed late fees. I was told by Center Director McGwire Paz that the co-pays had been “deducted behind the scenes,” which directly contradicts DWSS policy, which requires providers to bill parents separately and clearly each month. When I questioned the charges, I was pressured to resolve it over the phone without any written explanation. No one, including District Leader Abby Stone could provide documentation or explain how the amounts were calculated. A 10% sibling discount promised at enrollment was never applied, which may have resulted in overbilling to the state. Billing statements were changed retroactively with no timestamps or prior notice, making it impossible to track what was paid or owed. Despite my good-faith attempts to resolve the issue, I was threatened with disenrollment if I did not pay the full disputed amount, even while my complaint was under review. Worse, I escalated this to KinderCare leadership, the Regional VP Eric Larsen, claimed that I had been “invoiced monthly” , yet could not produce a single actual invoice when I asked. I’ve since reported the matter to the appropriate state agencies. While I understand billing errors can occur, KinderCare’s conduct, including misrepresentation of state policy, lack of documentation, and threats tied to unresolved billing, is unacceptable, especially where public funds and working families are involved. I hope this review helps other parents make informed decisions.
• AW

  Ashley Winfrey

  Jun 19, 2025
  5.0
  My children attend this location and the director and staff are both absolutely amazing. Do kids at times get sick, yes. Are there kids(including mine) that are difficult sometimes and like to run around crazy, of course. I still would never trade the staff for any of the centers around here. My children love the staff and they feel the love in return. I could never imagine switching to any place ever. Thank you all for being so good to my family!
• TT

  Timmy Thomas

  May 16, 2025
  1.0
  Unfortunately, our experience with this childcare center was very disappointing. The teachers seemed to lack the necessary training and knowledge, and there was very little structure in the classroom. Additionally, the student-to-teacher ratio consistently appeared too high, which made it difficult for the children to receive the attention they needed. I would not recommend this facility.
• SS

  santiago

  Mar 11, 2022
  5.0
  Amazing teachers and managers. Luna enjoy the activities everyday. I highly recommend Kids Campus. Place is clean , organized, with a lot of activities everyday! Thank you!

Frequently Asked Questions About Tropicana South Summerlin KinderCare