Candlewood KinderCare

Reviews

• JJ

  JRD

  Jan 3, 2026
  1.0
  If I could write a review with 0 stars, I would. I’m writing this review so other parents can make fully informed decisions before enrolling their child. My 3-year-old son, who had known developmental delays, medical needs, and a history of elopement, experienced a serious safety incident while enrolled here. During the school day, he left the classroom, entered the main lobby, exited the building, and reached the parking lot. I was not notified at the time the incident occurred. Instead, I was informed at the end of the day during pickup. By that point, my child had become so overwhelmed and distressed that he pulled out a chunk of his own hair. I was handed a plastic bag containing his hair and an incident report, but again, no phone call or immediate notification was made when this was happening. On top of that, there were no director or assistant director signatures. Had I been contacted when the incident occurred, I would have picked him up immediately. The lack of supervision, delayed communication, and handling of the situation were deeply concerning—especially given my child’s age and vulnerabilities. This experience raised serious questions for me about supervision, crisis response, and parent notification procedures, particularly for children with additional needs. I strongly encourage parents—especially those with young children or children who need extra support—to ask detailed questions about supervision, elopement prevention, and emergency communication policies before enrolling here.
• SD

  Stephen D

  Dec 15, 2025
  1.0
  I missed a call from this place. I called back to see exactly what was needed. And they said it in rather kind of a rude tone. No, nobody called you. Well then I don't know why your number would have shown up in my missed call logs. She then hung up on me. Very rude and disrespectful. Defiantly very unprofessional.
• SR

  Starla Rose

  Sep 25, 2025
  5.0
  I absolutely love this daycare!! All the staff are awesome and the director is amazing she does a lot for everyone!!
• KM

  Kelsey Marsh

  Aug 18, 2025
  5.0
  Our experience with this location and its staff has been wonderful. We recently had both our children enrolled here - our son attended for 2 years and graduated from Mr. Taylor’s Pre-K class, where they took the time to engage and prepared him wonderfully for Kindergarten! Our 7-year-old daughter participated in the summer care program. The summer program was thoughtfully organized, with engaging and creative themes and activities planned daily, making it a fun and memorable experience for all the children. What truly sets this location apart is its outstanding staff! Communication has always been seamless and responsive, regardless of the concern. Our son’s teachers consistently demonstrated genuine care, patience and professionalism- not only with our children but with all the students in their care. Their dedication and warmth have made a lasting impression on our family. We are incredibly grateful for the positive impact they’ve had on our children and will genuinely miss being part of this wonderful community! Keep up the smiles and positivity!
• PC

  Paige crummer

  Aug 1, 2025
  4.0
  My daughter's daycare closed & we had to find a new center. I toured multiple places & was getting discouraged but as soon as I walked into kindercare candlewood location I knew that was going to be our choice. My daughter has been going for a month now & I am sooooooo thankful I found them! Its a huge stressor to have a child in daycare these days but I feel like we have found a 2nd family at this center. I would recommend this center and staff to every parent if I could. Its been an amazing experience so far!

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