Pine Lake KinderCare

Reviews

• MC

  Makayla Criner

  Aug 16, 2025
  1.0
  This daycare doesn't even deserve a 1 star. From the very beginning I have had so many issues with this place. ~We had a staff HIT my oldest son. ~ As soon as you walk into this facility, every single day, you get hit in the face with horrid crap smell. ~The school age room is FILTHY...like absolutely disgusting. ~There were several incidents where i walked in during lunch and the kids weren't sitting and eating. They were running around the room with their food. ~Poor communication. ~Several incidents of my daughter running out of diapers and wipes and not being notified til she was completely out. She has sensitive skin so can only use certain diapers and wipes. ~She came home from daycare several times a week with horrid diaper rashes when she went into daycare with a clear bottom. ~Several times id pick her up and she had been sitting in pee and poop for so long that her diaper was sagging really low and she was super red. ~The staff was CONSTANTLY yelling at all of the kids. Every single day, I'd walk into the yelling. ~My 3 year old boy had an accident and was put into very girly pants. I was not notified about it. ~1 calendar was sent out at the beginning of summer of activities planned. No reminders were given or permission forms had to be signed. Not even a reminder the day of. ~Several times my kids would have random injuries and no one could tell me what had happened. ~My daughter kept losing her earrings and hair bows and no one would have a clue about it or where any of them went. ~Whenever concerns were brought up to the director, excuses were made for every issue. No accountability was taken. ~Staff, especially in the school age room, would just sit there on their phones instead of interacting with the kids. I walked in on this happening almost daily. ~There were several times children were in classrooms without any supervison. ~A 2 year old had left his classroom and almost made it outside before 2 parents had found him and stopped him from going out. Staff was unaware. ~When i picked my kids up on their last day there...none of their stuff was put together ready to go. When it was brought up to the staff in their rooms, they said they weren't aware that it was their last day even though I had said it several times including the morning of their last day. This is just a few of the things I witnessed and had issues with. So many more things. I would've switched my kids sooner if I would've been able to find a different daycare but due to it being summer..everywhere was full. I really have no idea how this place stays open. Stay far far away!
• OG

  Olivia Groenke

  Aug 13, 2024
  5.0
  We have nothing but great things to say about Pine Lake KinderCare! Our children have attended for the last 2+ years. The senior management know who you are the moment you walk in the door which is a great feeling! The center has secured entry with codes to open the door so you know your kids are safe. The teachers care for your children deeply and update you every step of the way each day with the daycare app that tells you what food they’ve eaten, activities, bathroom breaks, and photos of their day to day! They are very quick to communicate to you any changes or updates happening within the facility. We appreciate the staff and directors here so much!
• NI

  Nahg Ibrahim

  Jun 6, 2024
  5.0
  We have been part of the Kindercare family for the last four months and are so happy to have chosen this facility to care for our son. We are kept well informed and trust that our son is getting the best care during the day. His teachers are the absolute best and he is excited to come to daycare every day and knows all of them (he is 7 months old). AshLynn that central director and the staff take safety very seriously, from the code locked entrance to being very aware of who is picking up a child. They know everyone who walks through the door. Very friendly and they take their jobs seriously. We look forward to seeing him prepare for school!. finally I just want to say thank you so much to my son’s teachers for taking care of my son I really appreciate 😊
• JD

  Jazmine DuBray

  Mar 25, 2024
  5.0
  We originally started at an in home and quickly learned that was not the right fit for us. That led us to Kindercare and we could not be happier! Our little guy loves it and as parents, we LOVE it. The teachers are amazing and so is the director!
• LB

  Layna Bernt

  Jan 31, 2024
  1.0
  They were abusing kids and throwing them to the ground. My child always came home crying. Her palms were bright pink. They terribly mistreat children. If your child goes here, you need to check in.

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