Dixon KinderCare

Reviews

• SN

  Sharon Newton

  Oct 12, 2025
  1.0
  Formal Complaint Regarding Serious Health and Safety Concerns at Dixon KinderCare I am writing to formally document and express my deep concern and dissatisfaction regarding my grandson's experience with Dixon KinderCare which raises serious questions about the facility’s operational integrity, commitment to child safety, and overall hygiene practices. Prior to his first day of attendance, my daughter's account was prematurely charged without explanation or justification. While this was concerning, it pales in comparison to what followed shortly thereafter. Within two weeks of attendance, my grandbaby suffered two hematomas while under the care and supervision of Dixon KinderCare staff. When I inquired about the injuries, I was told they were “bug bites” and was informed that other children had also experienced similar “bites.” Given the severity and appearance of the hematomas, this explanation was not only medically implausible, but also dismissive of legitimate safety concerns. I requested that a formal and thorough investigation be conducted to determine the cause of my grandson' s injuries as diagnosed by the doctor. Despite this reasonable and necessary request, I received no follow-up, no incident report, and no meaningful communication whatsoever. The lack of transparency and failure to take appropriate investigative action is deeply troubling and, in my opinion, constitutes a serious breach of the duty of care expected from a licensed childcare provider. Further compounding my concern is the generally unsanitary condition of the facility. The floors are consistently dirty, and the overall cleanliness is far below acceptable standards for a childcare environment. It is no surprise, then, that a communication was recently distributed to parents acknowledging an outbreak of hand, foot, and mouth disease — a condition often associated with poor hygiene and inadequate sanitation. I strongly urge any grandparent/parent considering enrollment at this center to exercise extreme caution. Based on our experience, Dixon KinderCare has demonstrated a disturbing lack of accountability, inadequate safety protocols, and a failure to provide even the most basic standards of hygiene and communication. Sharon N.
• TC

  Tanisha Carroll

  Jul 9, 2024
  5.0
  The staff here are all wonderful! My son is learning so much and the communication with his teachers is great!
• KW

  Kenneth Williams

  Jul 18, 2023
  5.0
  My child loves going here, the teachers and staff are excellent. Everyone is always polite and friendly. Best choice we ever made for our 3 year old, she loves her teachers.
• GR

  Gina Ruden

  Nov 3, 2021
  5.0
  The BESTTTT daycare ever!! Both of my children started here about two years ago and we have never had any issues. My son is now in school, but his teachers still ask about him every time I see them. My other daughter who is still at Kindercare, is always so excited to go! Her teachers love her and we now have lifelong relationships with every teacher we have come in to contact with. Also the director, Mrs Sharon is the best! If I were to ever have a concern, she is the first to take it and make it right. My kids love her and all of the teachers they have been with! I know it is going to be hard when my daughter goes to school in a couple of years and we won't be here anymore. If you're looking for a daycare who will take your kids and love them as your own... this is the ONE!!
• SJ

  Sandy Jordan

  Sep 16, 2020
  5.0
  Great daycare, my children look forward to attending everyday. Friendly staff that knows all the children by their names.

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