Dixon KinderCare

Reviews

• SN

  Sharon Newton

  Oct 12, 2025
  1.0
  Formal Complaint Regarding Serious Health and Safety Concerns at Dixon KinderCare I am writing to formally document and express my deep concern and dissatisfaction regarding my grandson's experience with Dixon KinderCare which raises serious questions about the facility’s operational integrity, commitment to child safety, and overall hygiene practices. Prior to his first day of attendance, my daughter's account was prematurely charged without explanation or justification. While this was concerning, it pales in comparison to what followed shortly thereafter. Within two weeks of attendance, my grandbaby suffered two hematomas while under the care and supervision of Dixon KinderCare staff. When I inquired about the injuries, I was told they were “bug bites” and was informed that other children had also experienced similar “bites.” Given the severity and appearance of the hematomas, this explanation was not only medically implausible, but also dismissive of legitimate safety concerns. I requested that a formal and thorough investigation be conducted to determine the cause of my grandson' s injuries as diagnosed by the doctor. Despite this reasonable and necessary request, I received no follow-up, no incident report, and no meaningful communication whatsoever. The lack of transparency and failure to take appropriate investigative action is deeply troubling and, in my opinion, constitutes a serious breach of the duty of care expected from a licensed childcare provider. Further compounding my concern is the generally unsanitary condition of the facility. The floors are consistently dirty, and the overall cleanliness is far below acceptable standards for a childcare environment. It is no surprise, then, that a communication was recently distributed to parents acknowledging an outbreak of hand, foot, and mouth disease — a condition often associated with poor hygiene and inadequate sanitation. I strongly urge any grandparent/parent considering enrollment at this center to exercise extreme caution. Based on our experience, Dixon KinderCare has demonstrated a disturbing lack of accountability, inadequate safety protocols, and a failure to provide even the most basic standards of hygiene and communication. Sharon N.
• ZW

  zavi woods

  Jun 9, 2025
  5.0
  i cannot praise this place enough. the director, mrs sharon, goes above and beyond for the children and parents. she truly cares about the way this daycare is ran! my two girls have been going here for a little over a year and i couldn’t see them anywhere else. ms. katina, ms. renee, mr. jeff, ms. cris, ms.natasha, ms.veronica and so many more of the wonderful teachers have done an excellent job caring for my little ones. i recommend dixon kindercare to any and everyone!!

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