Walsh Parkway KinderCare

Reviews

• LT

  Laura Thompson

  Feb 22, 2026
  5.0
  I’m doing this review a bit late but it is much needed. My daughter went here from fall 2022 - summer 2025 and was in almost every classroom during that time. WPK was like our second home, especially since I was a solo parenting active duty mom while my husband was stationed out of state. The teachers were great and caring and treated our daughter like their own. I still stay in communication with them today. Even when our daughter was the one with some behavior issues, they worked with us on how we can all come together as a team to help her out, instead of punishing her or kicking us out like some other facilities probably would have done. Some of the previous poor reviews, like about the new director coming in and changing things up, well that’s bound to happen with any organization but I think she did a great job with the staff there. I recognized there was less turnover when she came in. And the review I read about the “5th week” when using Child Care Aware for payments and having to pay even when your child is absent….that is standard at every daycare. You pay for the spot, not the days they’re present. And the 5th week is clearly communicated by not only CCA when you sign up but the daycare sent a reminder at least 2 weeks in advance every-time that occurred. Anyways, all that to say I enjoyed the staff at WPK, we were sad to leave but we had to move per usual with the military. I would recommend them as they are one of the better childcare facilities when trying to get care off base.
• RC

  Rainbow Cookies

  Aug 28, 2025
  1.0
  Our experience with Walsh Parkway KinderCare has been very difficult due to a lack of financial transparency and poor communication. We were repeatedly surprised with unexpected charges, including an almost $1,000 bill and a “5th week” full tuition payment that was never mentioned in enrollment paperwork or policies, and only addressed when we asked about it after an unexpected charge appeared. Although we paid the additional “5th week” charge in good faith and continued paying our portion even while our child was absent (after notifying the center a month in advance through email and phone call), KinderCare failed to communicate that full tuition would still be required. If this was known or stated in their policies/paperwork provided, we would have planned accordingly ahead of time. They allowed us to believe they were working with us and our situation, which ultimately led to them encouraging us to disenroll as the best way forward and led us to believe the balance would not be an issue—only to later send the account to collections without a single call or email to set up a payment plan or clarify that this balance is still expected to be paid off. The email of disenrollment following the phone call was the last time we and KinderCare us communicated. This created unnecessary stress at a time when our family should have been focused on welcoming a newborn. When we raised concerns, we were told we were the only family to question the “5th week” charge. This was concerning, as Child Care Aware already accounts for such practices ans we were told by speaking to CCAoA. Another thing is that we personally know another family who also just withdrew due to last-minute billing issues. In their case, the issue was resolved—yet despite our many emails, calls, and even in-person visits, our family was not given the same consideration. If they had just clearly communicated what was expected while our child was out, we never would be here in this predicament or having to write this review as speaking with the daycare directly has proven unreliable. As an active-duty military family, we felt KinderCare relied on the assumption of consistent military pay while disregarding the very real financial hardships these surprise charges caused. We were also told to take our concerns to Child Care Aware, even though their guidance is that billing disputes must be addressed directly with the provider. Additionally, during our child’s enrollment, phone calls went unanswered despite calling multiple times, raising concerns about how they would handle true emergencies. Overall, our experience showed a lack of organization, accountability, and compassion. What should have been a supportive partnership instead placed significant strain on our family. Based on this, we would not recommend KinderCare to other families—especially military families seeking reliability and clear communication.
• MN

  Magick By Nature

  Sep 28, 2023
  1.0
  They don’t have a certified nutritionist in the kitchen making them out of compliance for the laws for daycare in North Carolina very short staffed and high turnover I do not recommend
• MR

  Mavis Richardson

  Jun 9, 2021
  5.0
  After a long search for childcare, I’m grateful we ended up at this facility! It’s not just a childcare center but truly a “learning” center. The communication from the directors/teachers is awesome; on the KinderCare app you’re able to communicate directly with the staff throughout the day and they also post pictures to show how your child is doing during the day. This made the transition to a new school easier on me as a mama. My son thoroughly enjoys his day at school and that’s a win for me! 💕