Walsh Parkway KinderCare

Reviews

• RC

  Rainbow Cookies

  Aug 28, 2025
  1.0
  Our experience with Walsh Parkway KinderCare has been very difficult due to a lack of financial transparency and poor communication. We were repeatedly surprised with unexpected charges, including an almost $1,000 bill and a “5th week” full tuition payment that was never mentioned in enrollment paperwork or policies, and only addressed when we asked about it after an unexpected charge appeared. Although we paid the additional “5th week” charge in good faith and continued paying our portion even while our child was absent (after notifying the center a month in advance through email and phone call), KinderCare failed to communicate that full tuition would still be required. If this was known or stated in their policies/paperwork provided, we would have planned accordingly ahead of time. They allowed us to believe they were working with us and our situation, which ultimately led to them encouraging us to disenroll as the best way forward and led us to believe the balance would not be an issue—only to later send the account to collections without a single call or email to set up a payment plan or clarify that this balance is still expected to be paid off. The email of disenrollment following the phone call was the last time we and KinderCare us communicated. This created unnecessary stress at a time when our family should have been focused on welcoming a newborn. When we raised concerns, we were told we were the only family to question the “5th week” charge. This was concerning, as Child Care Aware already accounts for such practices ans we were told by speaking to CCAoA. Another thing is that we personally know another family who also just withdrew due to last-minute billing issues. In their case, the issue was resolved—yet despite our many emails, calls, and even in-person visits, our family was not given the same consideration. If they had just clearly communicated what was expected while our child was out, we never would be here in this predicament or having to write this review as speaking with the daycare directly has proven unreliable. As an active-duty military family, we felt KinderCare relied on the assumption of consistent military pay while disregarding the very real financial hardships these surprise charges caused. We were also told to take our concerns to Child Care Aware, even though their guidance is that billing disputes must be addressed directly with the provider. Additionally, during our child’s enrollment, phone calls went unanswered despite calling multiple times, raising concerns about how they would handle true emergencies. Overall, our experience showed a lack of organization, accountability, and compassion. What should have been a supportive partnership instead placed significant strain on our family. Based on this, we would not recommend KinderCare to other families—especially military families seeking reliability and clear communication.
• ER

  Elena Regalado

  Aug 8, 2025
  5.0
  We have had a wonderful experience at this Kinder Care. Since day one, Mrs. Shirley and her team made us feel welcomed, supported and confident that our kids were in good hands. Good daycares are hard to find, so I am extremely grateful for this center.
• AG

  Ashley Green

  Aug 7, 2025
  5.0
  My son is 2 y/o and recently transferred to this Kindercare in June from another Kindercare in Raleigh. I was really nervous about the transition because he was doing so well and I wanted to make sure he was in a loving, healthy, and nurturing environment where he would continue to grow and enjoy. This has been a really good experience his teachers have been really kind, patient, attentive, and very personable. I have had some concerns about drop off, how he is comforted, and toileting but teachers are very personable, acknowledge my concerns and we have been able to partner together to address concerns. The Director Ms Shirley has a beautiful spirit, she’s always available, she’s approachable, a good listener, and address concerns that I have brought to her. My son also makes a point to run in her office to give her a hug when we leave in the evening. Also, this morning she was there at drop off and in the 2 months my son has been there I have had the best drop ever as far as his reaction to me leaving. I am thankful for the staff at Kindercare, I trust them with my son and his well being. No place is perfect but like I said they are approachable and it’s safe to address concerns and they will acknowledge and partner with you to make things better.
• TW

  The Black Millenial Woman

  Apr 4, 2021
  5.0
  LOVE LOVE LOVE this facility. The children are very well taken care of and the staff in the infant rooms are AMAZING ! Even though parents are not allowed inside yet due to Covid they have taken EVERY measure to make sure the parents are aware of what's going on inside the rooms. Love this center and hope to see the center grow even more. Thank you WALSH PARKWAY !! Special shout out to Ms. Destinee in the infant rooms. She is awesome sauce.

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