Hylton Heights KinderCare

Reviews

• MC

  Michelle Cook

  May 16, 2025
  5.0
  Though we only had the pleasure of enjoying the 2 infant rooms, I can’t say enough good things about the staff and facility at KinderCare. From the moment we toured, Kimberly made us feel welcome. Denise, Brenna, Allee, and Serenity were knowledgeable and friendly and made us feel like family. I really appreciated their transparency and communication. We will miss them dearly!
• NW

  Nick Wallace

  Dec 28, 2023
  1.0
  It is always concerning when places are aggressive about not installing video monitoring now or in the future. I wish I had listened to my gut about those warning signs. My son had a horrible time there. This specifically involved one teacher. (I'm not sure of google's privacy rules so I won't mention their name.) The last straw was when his therapist visited this location and called me to advocate getting him away from their care as soon as possible. The therapist expressed her specific concern about the teach that my son had complained about as well as her doubt that the teacher in question had the desire to improve her ability to provide care. The therapist also expressed concern about how KinderCare teachers were trained. I took vacation time so that we could removed him the next day. Luckily, he's been able to happily transitioned to another care provider where he is learning and interacting with friends and teachers without incident. Yet, months later just driving down any road near KinderCare causes him to bring up the specific teacher and beg to never have to see her again. I had concerns that this was just a bad match between my son and this teacher that escalated beyond reason and have not posted a review as a result. However, I met someone at dinner recently who had a similar story but with a much younger child. This parent said their two year old had such a bad time at KinderCare that they have been traumatized by the word "daycare" which they used to refer to KinderCare. Because of the child's young age and the lack of cameras, the parents are not sure what happened. Like my family has done, they have also successfully transitioned their child to another care provider and they love it there. Unfortunately, their child still gets hysterical when they slip up and describe drop off at the current care provider as occurring at "daycare". I've read the positive reviews of this location and I am happy that people have had better experiences. However, it is important to note that these are not universal and that there have been at least two very negative experiences. I hope to never hear of a third. I would not recommend risking the chance that your child has a similar experience.
• MC

  Morgan Compart

  Feb 4, 2021
  5.0
  Absolutely the best. When I was ready to go back to work, I was nervous to leave my baby with anyone. My first son did not go into daycare until he was old enough to talk, so this was a big step for me. Right from the beginning I felt comfortable there and I always feel that my baby is part of the KinderCare family. Even through COVID, and not being allowed into the back, I know that my son is in good care. Everyone there is great and Bailee (hope I spelled that right) is so sweet and always has a smile on her face when my boy comes through the door. I am happy that I found them!

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