Andover KinderCare

Reviews

• AR

  Allie Rodriguez

  Apr 16, 2024
  2.0
  If you've had great success with KinderCare, I'm happy it all worked out for you. But, if you're like me (a single mom who uses DCF), then i would be very wary of this place. My problem wasn't with KinderCare as a whole, but with Andover's director, Tiffany. From the moment I spoke with her, I had a bad feeling about her, but again, I was in dire need of childcare. She was nice and friendly up until i told her i was using DCF benefits, then she became very condescending. She told me "oh DCF won't cover all of the tuition.. it can be pretty costly, so you'll end up having to pay a portion out of pocket..." (even though she had 0 knowledge of the amount i get each month). And then she advised me "DCF is not a method of payment", whatever that means... While doing enrollment paperwork, she said prorated tuition is 803.25. She made the remark "we'll try to use my (DCF) card reader, but I'm not sure if it works. Only 3 of our parents here use DCF".. again, whatever that means. We slid my card and she told me the payment didn't go through, so to go ahead and transfer a payment online, which i did successfully. I asked her if she wanted the confirmation number and she said no. In my history of using DCF, I've never had a provider who did not need the confirmation number. Thought this was odd, but maybe they do things differently. The following week was my son's first day at KinderCare. Day 1 he did really well apparently. But on day 2, Tiffany calls me mid-morning and tells me my son is bouncing off the walls, hitting, and biting, and tells me that "teaching is their number one priority and they cant do that if they're constantly having to run after my kid".. "i'm not telling you to look elsewhere right away, but if the problem persists then we may have to do that". I would assume that if you're trained in childhood education, then you would know how to handle an emotional child, but again, maybe they do things differently? I decided this was not an environment i wanted my child around and never sent him back after day 2. Let me reiterate. My son only went to kindercare february 12th and 13th and i paid 803.25, which i was okay with. Then, on February 21st, i went to make a payment to my other kids' daycare and found out that KinderCare had taken another payment of 803.25 on February 19th. I emailed Tiffany about the situation, to which she responded "oh, there's no way we took that payment... we can't autodraft... our card reader doesn't even work... you did it manually online, remember?". I advised her that i remember making the payment online, but it doesn't justify why 2 payments of the same amount were taken out 10 days apart. She told me "oh, you must've typed in our provider ID when you meant to pay the other kids' daycare. That's the only way this could've happened".. Again, she has no knowledge of, not only how much i pay, but when i pay my other daycare provider, so again, it didnt make sense why 2 payments of the exact amount were taken by the same place. Not only that, but if for whatever reason, you noticed an extra payment come through for my account, why wouldn't you notify me? Tiffany told me there was nothing they could do, so i had to reach out to DCF and have them figure out. My other daycare lady said she has a DCF employee she uses for overpayment problems, so i reached out and was assisted right away. DCF told me that they spoke with Tiffany and verified i overpaid and that KinderCare would send a check to DCF to refund me. Keep in mind, i have other kids in daycare, so with me losing $800, it was putting me in the hole with them. Luckily, my daycare lady was understanding and had been gracious and lenient with me. Fast forward and KinderCare says they sent a refund, but DCF still hadn't received it after almost a month. DCF was tired of the back and forth between me and KinderCare, so they decided to just go ahead and refund me now and deal with them and the missing check later. Not saying this will happen to you, just sharing my experience.
• SA

  Scotti Argyle

  Sep 28, 2023
  5.0
  We love KinderCare for our child. The teachers have been very attentive and love our child like their own. We love Ms. Irene who has been incredibly consistent or our little one. She is incredibly patient and understanding. Any issues or concerns we have had in the past have been handled quickly and were met with great care.
• BD

  Bryson D

  Jun 29, 2021
  1.0
  We transferred my son from out west to this location. Some of the staff is nice but I would avoid talking to Tiffany the director if you can. After a few weeks of being there my son dreaded going to school and kept telling us he is being ignored. We since changed his school to a different daycare and like a flick of a switch he is back to loving school and eager to learn. Listen to your kids. I would not recommend this facility.
• MH

  Ms Humphries

  Apr 4, 2020
  5.0
  I absolutely love this play group. I moved to Andover just to keep my son in this center. The staff is wonderful and I wouldn't want my son going anywhere else. Everyone there has worked with my and my son from the start. They communicate with me how he is doing and things to work with him. I love this place and everyone there.

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