Waukee KinderCare

Reviews

• JH

  Jeff Henrich

  Dec 31, 2024
  1.0
  Extremely Disappointed with Care – Multiple Issues, Including Injury Left Unattended Our experience with Waukee Kindercare was deeply troubling and concerning. Over the last 6 months, we encountered several issues that left us feeling uneasy and ultimately led to our decision to immediately withdraw them from care. 1. Prolonged periods between diaper changes: On multiple occasions, we noticed that our son’s diaper was not changed for 4-6 hours. This caused discomfort and, at times, led to severe diaper rash and broken skin. The lack of attention to basic hygiene was concerning. 2. No diaper at all at pick up: Our son was left without a diaper entirely for an unknown amount of time, as we noticed at pickup he didn’t have one on. This not only seemed like a lapse in care but a concern for his and his peers’ health and well-being. 3. Lack of communication: Communication from the daycare was poor. We often received little to no information about how our son’s day went, what he was learning, or even when there were issues such as a dirty diaper or fussiness. As parents, we felt disconnected and uninformed. 4. No apparent curriculum: Despite the daycare’s claims of offering an educational environment, we noticed no structured learning or activities. Our son seemed to spend his days in complete chaos with no apparent structure. 5. Unpleasant odor: The daycare facility consistently had a foul odor. They assured us that they were doing a deep clean of all classrooms, but we saw no improvement. It is shocking that cleaning wasn’t happening on a regular basis. It was off-putting and made us question the overall cleanliness and upkeep of the environment. 6. Incident resulting in ER visit: The most alarming issue was an incident in which our son suffered an injury that was left unnoticed for more than eight hours. We only learned about it after we picked him up. The injury was severe enough to require an emergency room visit, and the lack of attention and response from the staff was unacceptable. No one took responsibility for the incident, and it was clear that the staff did not provide the appropriate care or supervision. Given these serious issues, we cannot recommend Waukee Kindercare. We strongly believe that our children deserve better care, attention, and safety than what was provided. We hope the daycare can address these problems for the sake of future children, but for us, the experience was a significant disappointment.
• BV

  Brianna Vanderpool

  Aug 16, 2024
  5.0
  Management ROCKS they work with everyone’s schedule. The last 3 months have been the best.
• AP

  Allison Porter

  Apr 6, 2023
  5.0
  We have loved our experience with Waukee KinderCare. The staff are dedicated to our daughter’s care and learning each and every day. They are always sending photos of the kids doing fun activities - it’s so nice to see the variety of ways they teach and help all the kids grow individually. The director, Martha, has been amazing to work with and very receptive to any and all feedback. Thanks for taking such great care of our girl!

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