Johnston KinderCare

Reviews

• AM

  Angeer Maker

  Oct 29, 2025
  5.0
  Bri was so friendly and welcoming, she answered all my questions and made the process so smooth! I was very anxious for my kids first day but they were so reassuring. This first week has been great, such an amazing facility and team!❤️❤️
• DF

  Darius Fisher

  Oct 28, 2025
  1.0
  /5 Stars: A Catastrophic Failure of Care and Trust It is genuinely difficult to put into words how abysmal my experience was. Entrusting your child to this center is a decision you will deeply regret. The issues here start and end with the people in charge—or rather, the chilling lack of competent oversight. The staff operates on a level of neglect and apathy that is terrifying when you realize they are in charge of vulnerable children. Every interaction felt like an inconvenience to them. Simple requests for updates were met with eye-rolls, indifference, or vague, empty reports. My child was often observed to be distressed, unkempt (dirty clothes, dried food residue), or clearly lacking engaging attention. The constant, massive staff turnover meant new, inexperienced faces every week, leading to a complete breakdown in routine and safety. It feels less like a nurturing environment and more like a poorly supervised warehouse. And management? They are shockingly incompetent and completely unaccountable. When I finally raised critical concerns about child-to-staff ratios and documented safety lapses, the director was dismissive, providing defensive, shameful excuses and treating me like an unreasonable nuisance. They have clearly fostered a toxic environment where poor service and inadequate care are the default standard. This was a completely miserable, stressful, and infuriating experience. Do not put your child's well-being at risk—look elsewhere.
• AC

  Anzelika Clark

  Dec 11, 2020
  1.0
  I will just keep this short and sweet. I didn’t care for the facility staff at all. I felt like they were not providing adequate supervision for my kiddo and frankly I felt like their attitude was always condescending. Every time there was an issue to be addressed “Idk” was always the answer. My husband told me often they blamed our child for starting issues, but never provided any proof to fix the problem. Also there were always changes in rooms and other things that my child didn’t adapt to well. I never knew what room my kid was in, what was in her cubby, if she needed anything. No one ever cared to respond to me about anything unless it involved a payment demand. It breaks my heart to know my kid will miss her friend and she has no way of getting in touch with her because of course my messages are always ignored. All in all it felt like a overpriced babysitting service ran by a lot of very young people who didn’t appear to poses any positive qualities when it comes to educating our kiddos and preparing them for school. I’m very disappointed.
• DN

  Derek Nelson

  Mar 10, 2020
  5.0
  Our family has been going to Kindercare in Johnston for almost a year now. We have 3 kids that have now been in each classroom environment. Ashley, Sunny and the rest of the staff are professional, courteous and kind. Most importantly, they have helped our children feel special allowing them to individually learn and grow in a safe environment. Ashley takes great pride in her facility and staff. They are continuously coming up with creative and fun ways to teach and get our kids excited to learn. I highly recommend!
• JS

  Joshua Sprague

  Feb 24, 2020
  5.0
  Our family has had a very positive experience with KinderCare located in Johnston, Iowa. After two years of bouncing around different child care facilities we have found a home. Ashley and her team have been so welcoming to our boys. From infant care to Pre K KinderCare is top notch. I can see our children growing in ways they never did elsewhere. The communication is great during the day and we really enjoy the app. Looking forward to many more years here.

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