At Waterside Academy, children are at the heart of everything we do. We are a friendly and inclusive primary school and nursery in Welwyn Garden City, offering education for children aged 3–11. We pride ourselves on creating a calm, supportive environment where pupils feel safe, respected and ready to learn. Our recent Ofsted inspection recognised the school’s strong standards for behaviour and attendance, alongside the positive relationships between staff and pupils.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.