Crème de la Crème School of Sugarloaf

Reviews

• LL

  Latonia Lackey

  Feb 4, 2026
  5.0
  Great place for infants! The staff is caring, attentive, and invested in the kids. The environment is clean and welcoming. I also love that I know what my child is doing and learning throughout the day, which gives me more peace of mind. I feel completely confident knowing my child is here. Highly recommend!
• IB

  Isidro Bencosme

  Feb 4, 2026
  1.0
  Extremely disappointing and unacceptable experience We enrolled our child in this school based on very specific promises: a low student-to-teacher ratio (two teachers for every ten students), qualified early childhood educators, consistent staffing, freshly prepared meals and snacks, and support with developmental milestones such as potty training. Unfortunately, none of these promises have been fulfilled. Staffing has been a constant issue. The promised ratio is routinely ignored, and there is rarely any consistency in caregivers. Teachers rotate constantly, and on several occasions the individuals filling in were not teachers at all, but maintenance or housekeeping staff. When asked directly, several attendants confirmed they do not have early childhood development credentials. This level of turnover and lack of qualification is deeply concerning. While I have met some team members who are caring and well-intentioned, positive attitudes cannot compensate for systemic issues and unmet commitments. At the cost charged, parents deserve reliability and transparency, and sadly this school has not delivered that. For this reason, I no longer feel comfortable entrusting my child’s care here. Despite several months of attendance, there has been no observable progress in learning or potty training. There is no structure, curriculum, or evidence of intentional teaching. The food offering was another major misrepresentation. We were told meals and snacks would be freshly prepared; instead, children are regularly served prepackaged food. Cleanliness and supervision are the most alarming aspects. The facility often smells strongly of feces. On multiple occasions, we entered classrooms to find babies crying and clearly in need of diaper changes, with no staff attending to them. In one particularly disturbing instance, a soiled diaper appeared to have been left over an entire weekend, resulting in an overpowering odor. During the second week of January, I formally communicated my deep disappointment and my intention to remove my son from the school effective in February. I was informed that a 30-day notice was required. Even so, the concerns that led to this decision were never addressed or corrected. When enrolling my son in a new school and explaining our negative experience and clear expectations for quality and care, the very first question we were asked was: “Is it Crème de la Crème?” That alone speaks volumes. Crème de la Crème’s reputation precedes them, and it is clear that we are not the only parents who have reached this conclusion. Other parents have already made the decision to remove their children from the school. This school is expensive, and parents are sold a vision of high-quality care, professionalism, and nurturing attention. What we experienced was the opposite: chronic understaffing, unqualified caregivers, serious hygiene deficiencies, and completely unmet developmental needs. I truly wanted this school to work. Instead, it has become an extremely costly disappointment, and I strongly urge other parents to thoroughly research and ask very specific questions before enrolling their children.
• DB

  Dessen Bolton

  Feb 3, 2026
  5.0
  Never had a better experience with education for my little ones because its more than a place for child care...a great place to start
• AM

  Abbie McBrayer

  Feb 3, 2026
  5.0
  Creme de la Creme Sugarloaf is a beautiful school. We love that the students are exposed to so many different activities: Sports, computer, Stem, foreign language, and others! The children are clearly well loved, and the teachers give so much of themselves.
• SW

  Siran Wang

  Jan 30, 2026
  5.0
  My son joined Arantza’s class when he was 20 months old. He has separation anxiety and always very cautious around strangers, but she provided him with lot patience and a deep sense of security. The teachers here are warm and patient; every morning, they would hold him and help him warm up to the day. Now, he trust his teachers, doesn't even want to leave when I pick him up! At home, he points at photos of his teachers and classmates saying he love them. We are so incredibly grateful for all the teachers we met.

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