My experience with this KinderCare was absolutely horrendous and deeply upsetting.
Every single interaction I had was with one person — Veronica Ruiz, who I understand is the program director. She handled our enrollment meeting, the first-day drop-off, and ultimately told us to leave. I never met any other staff.
During our meeting just days earlier, I clearly and carefully explained my grandchild’s food allergies. Veronica looked me in the eye and reassured me that accommodations would be made and safe food options would be available. Trusting her word, I completed registration.
On the first day, I brought his food with me just in case. Veronica immediately told me outside food is not allowed. I said I understood and calmly asked what safe food options were available for him. She said they only had cereal. I reminded her that he is allergic to regular milk and that she had personally assured me accommodations would be made. She flatly denied ever saying that and told me he would “just have to eat dry cereal.”
That moment alone was alarming.
Things only got worse from there. I stood outside for over 10 minutes waiting for the door to be opened while Veronica was clearly visible inside. As a working caregiver dropping off a child, every minute matters. Being left outside wondering why the door isn’t opening is stressful and unacceptable.
When she finally opened the door, she claimed she had been in the kitchen — but I had plainly seen her elsewhere. When I politely asked if everything was okay, her response felt defensive and cold instead of reassuring.
Then came the most heartbreaking part: my grandchild started crying, which is completely normal for a child in a new environment. Instead of showing patience or warmth, Veronica’s demeanor toward him felt harsh and unkind. I was told that if he continued crying, he would have to leave.
No caregiver should ever feel shamed for a child having normal emotions.
I also asked if there were cameras so parents could check in during the day — a common feature at many childcare centers. Veronica responded in a dismissive, rude tone that there were no cameras. When I said I did not recall being told that before, she abruptly ended the conversation and said, “This is not going to work out,” and we were told to leave.
This all happened on my very first day of work, after I had already paid the registration fee. I was promised multiple times throughout the day that my refund would be sent. Despite repeated assurances, I still had not received it by that evening.
What should have been a supportive and caring environment felt cold, disorganized, and emotionally distressing. Leaving a child in someone else’s care requires trust. That trust was completely broken.
I would not wish this experience on any family.