RP
Rania Eldam Pommer
Aug 30, 2021
I may be new here, but I just wanted to say that I have been absolutely thrilled with the level of care I’ve experienced here - for both me and my infant. I had wonderful communication with them while I was pregnant and getting my daughter on the waitlist, and they always took my calls when I had random questions about how to prepare. Now that my little one has been there for a few weeks, I’m even happier than I was before. All of the staff I’ve met have been so friendly, worked hard to make me and my girl welcome, made a point to learn our names (and how to pronounce them - a surprisingly rare occurrence for foreign names), took care in asking for my preference on her eating/sleeping schedule, work with me as I’m adjusting her eating/sleeping schedule (and even provide some advice and insight as to what is/isn’t working), and send the cutest photos and videos of her throughout the day. Additionally, I’ve noticed a huge jump in her developmental milestones since she’s been here watching the older infants and playing with the center’s toys.
What prompted my review today is that after having a difficult morning (and nearly ten days of four month sleep regression woes), I called the center asking if they would mind sending a few extra photos today to placate this emotional mama. Not only did Kate, the center’s director, immediately say, “of course!!”, she also asked if there was anything she could do for me personally, and reassured me that she was there if my family needed anything. Three hours later and I’ve already received a plethora of extra photos and updates, exactly what I needed to get through this morning at work.
I’m so grateful for this center and their dedication to the kids and their families. Thanks for being there for us.