Pleasanton KinderCare

Reviews

• JM

  Jessica Martinez

  Mar 23, 2026
  1.0
  I am sharing this review to help other parents make an informed decision, because our experience here was deeply concerning and ultimately led us to withdraw our daughter. There were multiple instances where basic care and communication fell short. For example, when my daughter’s filtered water from home ran out, she was given sink water without my knowledge or consent. At no point did staff ask permission or request that I provide extra water. This lack of communication around something so simple was alarming. Nutritional care was also inconsistent and, in my opinion, not aligned with what is appropriate for young children. While the facility prohibits almond milk due to nut allergies, they repeatedly gave my daughter dairy yogurt despite my many requests not to, as it triggers her eczema flare-ups. I was even asked to provide a doctor’s note just to send her with food from home. This came after I saw a photo on their app showing children being fed tortillas placed directly on a dirty outdoor table. Most of the fruits provided appeared to be canned or preserved, with very little fresh food offered. Overall, the meals seemed low in nutritional value. Another inconsistency I found frustrating was their policy on containers. I was told to stop sending food in glass containers because it was considered a hazard, yet they regularly microwave food in plastic, which raises its own health concerns. Additionally, the facility promotes extra programs like phonics, soccer, and dance—but these come at an additional cost. If you choose not to pay, your child may be left out or made to sit and watch. I found this especially upsetting, as I believe these types of activities should be part of an inclusive learning environment, not something that separates children based on ability to pay. The most serious incident—and the one that made me immediately remove my child—was related to her safety. One day, the assistant director gave my daughter a pair of facility shoes that were two sizes too small. My daughter wore these shoes all day because the open-toe shoes I brought her in were deemed unsafe. I had agreed she could wear facility shoes only with socks, yet she had no socks on when I picked her up. I would never have agreed had I known the shoes were so small. As a result, my daughter had blisters on her feet. What’s most concerning is that two adult staff members handled the situation, and neither recognized the issue. One teacher even put bandages on her feet after she complained of pain—yet still put the same shoes back on her. The director handed her the shoes without checking her size or ensuring proper fit, and no one followed the basic precaution I requested regarding socks. Instead of protecting her, they caused her harm. To make matters worse, there was no clear shoe policy provided, and no injury report was given until I specifically asked for one. I also observed concerning behavior in the infant area, such as babies chewing on window frames in the mornings, which was upsetting to witness. Overall, this facility felt more like a commercial operation focused on profit rather than a nurturing, attentive environment for children. The lack of experience, poor communication, and disregard for basic care standards made this a very difficult experience for our family. Please be cautious and do thorough research when choosing care for your child. We learned the hard way.
• MC

  Molly C

  Dec 2, 2024
  5.0
  Absolutely amazing! My kids love the staff and are growing so much! Best care I could ask for!
• SC

  Sulma Caballero

  Oct 7, 2024
  5.0
  Excelente lugar los cuidados con los niños
• XS

  Xclusive Speed

  Mar 7, 2023
  5.0
  Excellent center! Incredible support staff! Been with KinderCare for over 3+ years, with two kiddos, & this site and exceptional on communication, which was big for us! Highly recommend:)
• RT

  Rachelle Ticzon

  Dec 6, 2022
  5.0
  I have three kids that go here and I absolutely love the family feel that I get from all the teachers. They really care about my children and the kids are always well taken care of.