Downtown Phoenix KinderCare

Reviews

• EM

  Emily Munroe

  Aug 15, 2025
  5.0
  Our children have had the best head start thanks to the amazing teachers at this Kindercare location. We’ve shared so many special milestone and learning moments here, and I’ll carry these teachers in my heart forever. The kids still light up, hug, and praise their teachers from the younger-year classes, they truly feel like family. When our kids have gone through tough moments, the Director and teachers have met them with patience, understanding, and thoughtful strategies. They work hand-in-hand with us so the redirection and support at home match what’s happening in the classroom, which makes such a difference. It’s a place where we know our kids are safe, loved, and learning every single day, and we couldn’t be more grateful. They send pics throughout the day so I never feel too far away from them! <3
• SS

  Stephanie

  Aug 14, 2025
  5.0
  I can’t say enough wonderful things about Downtown KinderCare! From the very first day, the teachers made us feel so comfortable leaving our children in their care. They are warm, patient, and truly go above and beyond to make every child feel safe, loved, and supported. I have 3 children in 3 different classrooms and I honestly can’t complain about any of them! The staff communicates well through the Kindercare app and keeps us updated on our children’s day, and celebrates every milestone right alongside us. The environment is clean and full of engaging activities that make learning fun. I can see how much my children have grown in confidence, skills, and happiness since starting here. It’s clear the team genuinely cares about the kids and loves what they do. I’m so grateful to have found such a nurturing, center right here in downtown. Thank you to all the amazing teachers and staff for everything you do! You’re truly making a difference in our lives!
• TK

  T K

  Jul 8, 2025
  1.0
  had an appt to view the facility today, stood there for around 5 minutes and rang the doorbell multiple times and no one came. I could see a woman with brown hair inside taking care of the infants and picking them up really aggressively with one arm and I could also hear another baby inside screaming like it was in distress. I had to leave because it was making me so sad and uncomfortable. the thought of my son being in there made me want to cry. stay away from this place.
• JH

  Jered Van Houten

  Jun 19, 2018
  2.0
  When we first brought my son there the place was great and most of the staff was amazing. My son loved Ms D. He had gone there when he was an infant and then back there from about year and a half to 3. When he transitioned into the 3year old he stated he did not want to go and saying that he didn’t like the teacher ms Tina and that Tina didn’t like him. We did want him to give it a try as it was a new room etc. our mistake. He was always sun burned though we had given them sun screen and they swore they put it on him every day. I would sometimes come by about 4:40 in the afternoon (even in the middle of the summer)and they would be outside drinking water and having a snack, still very hot. Anyway my wife got concerned about what was going on and wanted to move him into another class like he had before. No luck that was going to stay his class. One morning my wife dropped him off and watched through the fence as the class was rolled or passed the ball by the teacher. My son wasn’t not engaged with and was ignored. My wife gave it 10 minutes then drove back and looked again, same thing. Then left again for another 10 only to find he was still ignored. She had enough of this and took my son out of that environment that instance. No one asked why she was taking him away even though we had never done that and we were “like a family” environment. They called a few days later and asked what happened. They said that they wanted me to pay the additional 2 weeks since I didn’t give any notice. If someone is not treating your child like they use to, do you still pay them? It is important to know with this company that if you are unhappy with how they treat your child in anyway that they want you to give them 2 weeks notice that you are leaving so they can make that little extra. Like a gym that charges you fees to cancel a membership.... If I had taken him out of here before he turned 3 it would have been a glowing review as they know very well that when people were checking out the school I would always take a few minutes to tell them my son’s and my experiences. Unfortunately with the experience of the 3yr classroom, I am unable to leave such a glowing review.

Frequently Asked Questions About Downtown Phoenix KinderCare