Customers consistently praised the professionalism, knowledge, and friendliness of the technicians, highlighting their ability to diagnose and fix issues efficiently.
Timeliness
Many reviews noted that technicians arrived on time and completed jobs promptly, often ahead of schedule.
Communication
Technicians were commended for their clear communication, explaining issues and solutions effectively to customers.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that costs were high or not transparent, particularly regarding additional charges.
Overall Satisfaction
Overall, customers expressed high satisfaction with the service provided, often recommending the company for future work.
MA
Marsha Auxier
2 days ago
5.0
Justin and Cindy were great. Fixed my issue in 1 visit and quickly. Called and Showed up a day early.
DC
Dennis Cottrill
2 days ago
5.0
Mason and Logan were the installers today on a new tankless water heater. All in all, on a 104 year old house, their work looks pretty good.
Logan did point out a couple of issues I’m going to have to deal with on a recently installed furnace connected with my insurance claim.
I appreciate the honesty, and will be changing our service contract from the previous company to Appalachian.
DB
David Brown
Jan 12, 2026
5.0
I’ve lived in a home built in 1930 in Bluefield WV for over 7 years. I bought it in 2018 and it was well renovated in 2015. I thought it was time to have my Kelvinator HVAC heat pump system serviced even though no apparent issues. I “thought” it was installed in 2015 but the service tech showed me the serial number and how it was built in 2004… wow didn’t realize it was 22 years old. I researched to find it would be best to proactively replace the system as the outside unit was operating at 78 degrees and it should be operating at 110 degrees. I had 3 estimates completed and Appalachian Heating was the highest of the three but the only company that could install a Lennox system… I researched this company well and realized “ya get what ya pay for” the deal was sealed when I realized they provide an extended warranty that covers BOTH parts and labor for 10 years! Appalachian Heating has been around since 1948 so I know they will be there to support the Lennox system… the installers just wrapped me up and left and I can’t say enough how pleased I am with their professionalism and knowledge in providing a top notch installation experience, right down to cleaning up afterwards and making sure they left my place as they found it with the exception of now having an incredibly efficient system that will save me money on the electricity over the previous 22 year old Kelvinator system…. I am 110 % confident I made the best choice in the decision of a major investment into my home. I can’t thank them enough from the start to finish experience… the installers even helped me move my Craftsman riding mower out of the way for the installation and helped me get it back to the parking spot when they were done… now that is personable service! Thanks again Appalachian Heating as you are clearly the best choice and I HIGHLY RECOMMEND this company….. no one compares to this top notch service!
HM
Henry Malkin
Jan 9, 2026
5.0
Changed a water heater. Professional, efficient, and clean.
AW
Adam Wills
Jan 5, 2026
1.0
Spent over 2 hours to unclog my sewer line clog only to not be successful at it and still kept with the problem. The guys don't have big enough auger nor have hydro jetting equipment to do the job. Took off a brand new toilet install and replaced the wax ring but didnt put any caulking around the toilet so now it leaks. Still had to pay if though they were unsuccessful and still have to wait for someone to come out and do the job they have people pay double the hourly rate of the real plumbers in the same area.
Frequently Asked Questions About Appalachian Heating
What services does Appalachian Heating specialize in?
Appalachian Heating specializes in heating and cooling sales, service, and installation.
Where is Appalachian Heating located?
Appalachian Heating is located at 6268 Robert C Byrd Drive, Mount Hope, WV 25880, USA.
What are the business hours of Appalachian Heating?
Appalachian Heating is open 24 hours a day, 7 days a week.
How can I contact Appalachian Heating?
You can contact Appalachian Heating by phone at +13048775566 or email at appheat@appheat.com.
Which payment options does Appalachian Heating accept?
Appalachian Heating accepts American Express, Cash, Check, Discover, Financing, Invoice, Mastercard, and Visa.
Since when has Appalachian Heating been established?
Appalachian Heating has been established since 1948.
What types of categories does Appalachian Heating operate in?
Appalachian Heating operates as an HVAC Contractor, Generator Service & Repair, Air Conditioning Contractor, Air Quality Consultant, Heating Contractor, Heating Equipment Supplier, Water Heater Sales and Service, and Air Duct Cleaning Service.
Can you recommend some nearby places for customers visiting Appalachian Heating?
Nearby places include American Campers, a recreational vehicle dealer; Bradley Service Center for automotive repair; and Elmo and Friends Dog Salon for pet grooming services.
Where can I find food or shopping near Appalachian Heating?
Nearby options include Taco Bell for fast food and Crossroads Mall for shopping.
What local services are available around Appalachian Heating that customers might use?
Customers can use nearby services such as Bradley Market for groceries, Jarrell Animal Clinic for veterinary services, and Western Union for money transfer.