Technicians consistently demonstrated professionalism, politeness, and thoroughness during service visits.
Efficiency
Customers appreciated the quick and efficient service provided by technicians, often completing jobs ahead of schedule.
Communication
Technicians effectively communicated issues and solutions, ensuring customers understood the work being done.
Customer Satisfaction
Overall, customers expressed high satisfaction with the service received, often highlighting specific technicians for their excellent work.
JB
Josee Beland
2 days ago
2.0
The technician took 3 hours and a half to fix our heating system. He was very nice but when he took the part off , it was hot and he dropped it on our wood floor and chipped it. He did not offer a discount. We are part of their Comfort Club and are seriously thinking of canceling it.
NW
Nathaniel Warwick
4 days ago
5.0
The tech (Anthony c) was extremely helpful, polite, and professional. He was able to find the problem quickly and showed me the gauges showing the drastic improvement rather than take his word with blind faith.
Very grateful for his help!
MM
mwerne01
4 days ago
5.0
Johnson & Johnson was outstanding! My heat went out. The next morning I called Johnson & Johnson. They were able to provide service for me the same day. The same very cold day! Johnson & Johnson's HVAC Engineer, William, arrived. William quickly diagnosed what he felt was most likely the problem. William had the replacement part on his truck. William replaced the part and we once again had heat. William pointed some things out to me on my HVAC system, which is now 8 years old. I scheduled Johnson & Johnson to return and perform some general maintenance on my HVAC system. William returned in a couple of days and performed the general maintenance. William is a good guy and is very knowledgeable about HVAC systems. An outstanding experience with Johnson & Johnson from beginning to end.
MC
Misty Carter
Jan 13, 2026
5.0
Excellent service! Anthony, was right on time as scheduled, very professional, honest, and knowledgeable. He explained everything clearly, and found the problem quickly! I highly recommend and will definitely call them again!
CS
CJ Stevens
Dec 31, 2025
4.0
Anthony worked on HVAC to find the problem. It turns out that the propane valve was not working. Unfortunately, he had to order a valve but could not be ordered until Monday. That meant two days and I had to go and buy 5 heater units to keep pipes from freezing.
On Monday, the item was ordered and I received a phone call. Now I’m waiting for the part to come in and then schedule a date and time for installation.