Many customers praised the quality of the flooring installation and refinishing, noting that their floors looked brand new and exceeded expectations.
Customer Service
The staff, including sales representatives and installers, received positive feedback for being knowledgeable, responsive, and professional throughout the process.
Communication
While most reviews highlighted good communication, some customers reported issues with transparency regarding pricing and project details.
Follow-Up and Accountability
Several customers appreciated the company's willingness to address concerns and rectify issues, although there were instances of dissatisfaction with how complaints were handled.
Mixed Experiences
While many reviews were positive, a few customers expressed disappointment with specific projects, citing quality control issues and lack of accountability for mistakes.
AW
Anna Wendt
Jan 18, 2026
5.0
We are very pleased with our maple wood floor refinishing. Andreas was awesome and everything looks brand new. Dave came for our final walk through and we had found one small “miss.”He has promised to come back this coming week and make it right. We will definitely recommend FF to people we know.
JC
Jackson Cielak
Nov 16, 2025
5.0
We had Flawless Flooring do our basement. Every step was easy. We worked with Lance while ordering and he was very friendly and easy to work with. Jimmy did the floor, he worked quick and did an amazing job. Would recommend
HS
Hogan Strom
Nov 9, 2025
5.0
Worn hardwood looks brand new. Dave did an excellent from start to finish.
AK
Ashley Kline
Oct 29, 2025
5.0
Flawless came in and did my new lvp flooring, the guys were very respectful and knowledgeable. The floors look great and they finished our project very quickly! Would 100% recommend them to anyone!!
LM
Lauren McMillen
Oct 17, 2025
5.0
It was a pleasure to work with Flawless Flooring from start to finish. The project manager was communicative, thorough and very responsible. The quote was fair and the scheduling was convenient. The installer did excellent work and communicated next steps throughout the process. The operations manager answered questions and addressed any concerns. The final product is beautiful--we are very pleased with our new hardwood floors. I highly recommend Flawless Flooring!