Business Details
About
HVAC ContractorHeating ContractorAir Conditioning Contractor
At 1st Choice Heating and Cooling, it is our goal to create and maintain the comfort you and your family desire. We bring the best in comfort control to the Milwaukee and Waukesha metro area and excel at providing our customers with peace of mind around their heating and cooling systems. We strive to provide the best customer service along with the most reliable comfort systems available.
Location
Hours
Reviews
4.9
1,045 reviews
5 stars
986
4 stars
23
3 stars4
2 stars7
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed frustration with poor communication and difficulty reaching the company for support.
Professionalism
Technicians were frequently described as knowledgeable, polite, and thorough in their work.
Pricing Concerns
Several reviews noted that the pricing for services and installations was perceived as high compared to competitors.
Timeliness
Customers appreciated the promptness of service appointments and the efficiency of technicians during visits.
Overall Satisfaction
Despite some negative experiences, many customers reported positive interactions and expressed a willingness to recommend the company.
- SDScott DoxtatorNov 17, 20255.01st Choice Heating & Cooling provides A1 service every year when they come to do our yearly furnace tune up. They are very friendly, on time and always answers all my questions with ease, which tells me they are very knowledgeable with the service they are providing. Customer for life!
- RSRachel SchulzNov 6, 20255.0Tim did a amazing job repairing our furnace!! He was prompt and talked me thru everything. I recommend them to everyone and now they are my first choice for heating and air conditioning!!! Thank you Tim!!
- BBBobbie BruchuNov 6, 20255.0First choice Heating and cooling is ALWAYS my first choice when it comes to my furnace and air conditioner. We have been customers for many many years and every technician has gone above and beyond when servicing our equipment. They even offer restoration service if parts look like they are on their last run. They are always thorough on their tuneups and explain everything in detail the customer service in the field and with office staff has always been top notch. We will continue to recommend First Choice to everyone and they will continue to have us as customers for many many years to come!! Thanks for always doing absolutely amazing!!
- MSM. SophOct 31, 20251.0My husband and I recently scheduled a cleaning and maintenance check and we were told by their technician our furnace was on it last legs. He priced out parts/repair cost and it was about the price of a new furnace. He scheduled a new furnace quote for us. We received a quote from 1st Choice and proceeded to get quotes from four other companies. All four individuals from those companies told us our furnace was not cleaned. This is very frustrating. We have been with 1st Choice for a few years and all service we have received from them is now called into question. We called 1st Choice to speak to someone about this. We spoke to their scheduling person about this issue and instead of being put directly in contact with their service manager we were told to go and send an email through their website about our concern/complaint. Very poor customer service. 1st Choice will never be our 1st choice again and they are over priced for a service they don't provide.
- SWSean WalshOct 30, 20251.0extremely poor service! Do not use them. their service contract is gargage. i had a new furnace, it did not turn on, a tech came out and replaced the batteries for $250.00 it did not solve the problem. i called back for service, waited 3 hours, no call no show. i called back only to be told my account was locked. so basically they are letting us freeze. absolutely crap company. use at your own risk!!!
Frequently Asked Questions About 1st Choice Heating & Cooling
What services does 1st Choice Heating & Cooling provide?
1st Choice Heating & Cooling provides heating and cooling system installation, maintenance, and repair services, focusing on comfort control in the Milwaukee and Waukesha metro area.
Where is 1st Choice Heating & Cooling located?
The business is located at S82W19246 Apollo Drive, Unit B, Muskego, WI 53150, United States.
What are the operating hours of 1st Choice Heating & Cooling?
They are open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact 1st Choice Heating & Cooling?
You can contact them by phone at +1 262-547-2030 or by email at customerservice@1stchoiceheating.com.
What payment options are accepted at 1st Choice Heating & Cooling?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
How long has 1st Choice Heating & Cooling been in business?
The company was established in 1995, offering over two decades of service.
Can I schedule a service or sales call with 1st Choice Heating & Cooling?
Yes, you can schedule services or a sales call by contacting them through their website or phone.
What nearby services can I visit when I come to 1st Choice Heating & Cooling?
Nearby you can find Waldera's Detailing for car wash and detailing services, Intoxalock Ignition Interlock for auto glass and industrial equipment, and Muskego Animal Hospital if you need veterinary services.
Are there recreational places near 1st Choice Heating & Cooling to visit before or after my appointment?
Yes, Park Place West Muskego is a nearby park where you can relax or take a walk before or after your visit.
How can nearby industrial and contractor services complement my visit to 1st Choice Heating & Cooling?
Nearby businesses like Horizon Exteriors, Klam Construction, and Custom Craft Environmental offer building and damage restoration services, which may be useful for home improvement projects alongside HVAC needs.