Many customers praised the helpfulness, professionalism, and responsiveness of the staff, while some expressed dissatisfaction with handling issues.
Installation Quality
Overall, customers were pleased with the installation quality and efficiency, though there were complaints about incomplete installations and poor follow-up.
Product Satisfaction
Customers generally reported satisfaction with the products purchased, noting their functionality and aesthetics, although some experienced issues with specific units.
Communication Issues
Several reviews highlighted problems with communication, particularly regarding service follow-ups and billing practices.
PB
Penny Bevard
Nov 2, 2025
1.0
I have a fire fireplace from this company and it’s has a rattle from day one and the guy will not come out and fix it. He said it doesn’t stand behind his products so I’m calling corporate to find out what I can do about this problem. This is not right he should’ve fixed this.
BO
Brian Osterhaus
Feb 12, 2024
5.0
Installed our fireplace a couple of years ago, did a nice job for a fair price. Was amazed at how fast they did things. Great job
JN
Justin Nguyen
Dec 20, 2023
5.0
Fireside Hearthstone Blizzard
BL
Beth Isola Lepping
Nov 11, 2021
5.0
I can't say enough about how happy we are with Fireside Hearth & Home in Minocqua. The whole process, from shopping to installation, was as breeze. We couldn't be happier with our choice and will surely be back to Fireside for future projects. Wouldn't go anywhere else -- highly recommend!!!
Frequently Asked Questions About Fireside Hearth & Home
What products does Fireside Hearth & Home offer?
Fireside Hearth & Home provides gas and wood fireplaces, stoves, pellets, inserts, grills, and accessories.
What are the business hours of Fireside Hearth & Home?
The store is open Monday through Friday from 8:00 AM to 4:00 PM and closed on Saturdays and Sundays.
Where is Fireside Hearth & Home located?
It is located at 7645 US Highway 51 S, Minocqua, WI 54548-9210, USA.
What brands can I find at Fireside Hearth & Home?
They carry brands such as Heat and Glow, Vermont Casting, and Quadra-Fire.
Does Fireside Hearth & Home offer service and installation?
Yes, they specialize in fireplace installations and provide service and assembly.
What payment options does Fireside Hearth & Home accept?
They accept American Express, Cash, Check, MasterCard, and Visa.
Is Fireside Hearth & Home wheelchair accessible?
Yes, they have wheelchair accessible entrance, parking, seating, and restroom.
Can I pick up my purchases in store at Fireside Hearth & Home?
Yes, in-store pickup and curbside pickup are available.
What nearby places can I visit before or after shopping at Fireside Hearth & Home?
You can visit Briq's Soft Serve for ice cream, Stoney Creek Home and Garden for plants and gifts, or All Creatures Veterinary Clinic if you have pets nearby.
Is there a nearby gas station close to Fireside Hearth & Home?
Yes, there are nearby gas stations including BP and Moto for refueling convenience.