Marling Lumber and HomeWorks

Reviews

• LG

  Lacy Gilbank

  Oct 30, 2025
  1.0
  Terrible experience. I think that I am more friendly than the actual customer service people that I’ve been working with… until it got to the point where I became frustrated. I ordered a single replacement, cupboard door roughly 6 to 8 weeks ago. I emailed for follow up didn’t get a response. I then called twice and the number went nowhere so I sent another email. No follow up… called back again a week later, the person picks up and says that’s not my department. OK well I don’t give a hoot find somebody who does work in that department. Got transferred to a manager for a resolution and he also says he doesn’t work in cupboard doors. Strange because I was told that I had to place my order at the east Madison location but then when I called to follow up, they said they could only follow up at the Janesville location. Seems very disorganized, don’t expect a lead time and apparently nobody there works in cupboard doors, cause I still don’t have mine. We have to replace a bedroom door in our house as well and it’s a custom size and I wanted to use Marlin, but I will likely take my business elsewhere after this experience. Still hoping I might be able to get my door by Thanksgiving, but Won’t hold my breath. 🤷🏼‍♀️
• JS

  Jane Schirmer

  Jul 22, 2025
  1.0
  Unbelievably terrible customer service. We purchased 9 new windows and screens in November 2024. The windows were installed in April 2025. Five of the sashes were defective and 7 of the 9 screens did not fit. In mid June, they brought replacement screens; NONE of those fit. A week later they brought the replacement sashes; again NONE of those fit. Not only was the product defective, but their customer service is ATROCIOUS. They do not return calls, they do not provide information about when the problem will be remedied. These were Anderson windows and they keep trying to say the responsibility rests with Anderson, although we made the plans with Marling and wrote the check to Marling. At this point we have not had fresh air all summer. They are saying that windows and screens will be delivered at the end of August. Their website speaks about their wonderful customer service and the great products they use and stand behind. We experienced not of that. We were disappointed a local family business was so awful to work with. Do not do business with them!!
• RS

  Ryan Schmudlach

  Nov 23, 2015
  5.0
  Been here a handful of times for various woodworking projects. Staff always knew what I was trying to do and got me right where I needed to go.

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