Action Plumbing, Heating, Air Conditioning and Electric, Inc.

Reviews

• ZZ

  Zheng

  1 day ago
  5.0
  Water heater and water softener replacement. Noticed the water heater leaking on night 1, submitted request for estimate that night. Got confirmation phone call from office on morning of day 2, technician and assistant came that day, evaluated and both heater and softener replaced on day 3. Standard 40 gallon water heater tank, not sure about softener probably standard as well. Costs seem to be standard cost across Madison area.
• SK

  Sharon Kelley

  2 days ago
  5.0
  A Christmas Angel, Michael O. saved us from our worst Christmas nightmare. 6 o’clock on Christmas night, We planned to have our Christmas evening supper, and exchange gifts, Suddenly, a loud crack shook the house, the lights flickered, followed by another loud crack. This time the lights didn’t flicker, but went out completely along with all the electricity! The house shook, my spouse found a flashlight and went to investigate the basement. When I got to the steps to the basement. I could smell smoke. I didn’t think it was a good idea to be down there in the pitch black so I told him I was calling 911. We abandoned the house and went outside, put on our coats took chairs and waited for the fire department, for 2 1/2 hours outside in the dark and cold as the fire team worked. EMTs, provided warm blankets. When their investigation was finished, We were told to find another place to stay." All utilities were disconnected. Looked for the nearest hotel to stay at that night, Grateful, no other damage was done to the residence except to our now very black fuse box. We were assured everything would be ok. We didn’t feel that way as we used flashlights to look for items we would need to take with and food we could use tonight and tomorrow. The next morning, our electrician recommended we contact Action plumbing heating and electricity. He said they’re very reliable and would take good care of us. We did and a few hours later received a call from their representative, Mr. Michael O, our Christmas Angel, He expertly and quickly restored our home, saving Christmas for us. This kind, caring, concerned electrician had us relaxed and calm within minutes with clear expectations of how this repair would go. He told us he would stay in our home through the night to get as much done as he could so that he could get us back at our house as soon as possible. He even texted throughout the night on his progress. While he labored on our behalf in our dark, cold, smokey basement, we spent another night in a warm comfortable room not far away. His texts through the night led us to believe, we could indeed check out and go home to stay. To our joy and happiness, as we drove up the driveway, we witnessed the truth of his promise and incredible skill when we saw the kitchen light welcoming us back knowing the refrigerator was running. Our holiday food was safe. It was like looking into a dark sky with one star awake. He left to rest and restore himself with a promise all will be completed before the end of the day. When he returned to finish the work that afternoon, slowly, but surely each room came back to life as he finished the wiring room by room until everything was turned on, especially the stove! The refrigerator was still cold and chilled. We really appreciated his thoughtfulness in making sure that was where he started. Christmas was saved because of Michael O., our Christmas Angel, saving our food supplies, we could finish wrapping gifts that were still neatly under the tree. He was thorough in his clean up. There was nothing for us to take care of. He truly is a very caring, compassionate, empathetic electrician toward people who are suffering, unexpected losses, especially at this time of the year. We were blessed that Action, plumbing heating and electronics, sent this amazingly wonderful, skilled and dedicated electrician our way. We were blown away by his willingness to give up his warm night’s sleep in his own bed and his family in order to make sure we got our home restored. He willingly settled into a dark cold, unlit, basement with nothing but flashlight to do his work by, was beyond any expectations we could have had imagined. Getting us back into our house as quickly as possible to salvage some of our Christmas activities with family was his priority. He’s the most amazing person I’ve ever met, willing to go all out for other people first, even though he didn’t even know us, Michael O, you truly are our Christmas angel
• KV

  Kevin Vondrasek

  5 days ago
  1.0
  If ZERO stars were an option, that’d be my first choice. On the evening on December 22nd at around 10pm, the temperature in our house dipped into the low 60s. Something was wrong. Our 4 year old Lennox furnace was purchased through Costco and fully under warranty. Should be no worries, or so I thought. The company Costco refers (at the time of this review) is Action. On the morning of December 23rd, we contacted Action to alert them of the problem. A tech was dispatched that day and after several hours we were informed we needed a part that had to be ordered as Action does not have any Lennox parts in their inventory. We were reminded that Christmas was coming up and there could be a delay with shipping. We had a cold holiday but on Friday the 26th we were called and told the parts arrived and a tech was sent out. The problem was the part replacement did not fix the problem. Another part needed to be ordered, but another holiday, New Years, would again delay shipping. In the interim they tried another replacement part, borrowed from a brand new unit, but the attempt failed. A control board was ordered and we were told it ‘should’ arrive by Friday, January 2nd. If you’re counting, we are now about 10 days of no heat - in December and January in Wisconsin with single digit temperatures. Thankfully we have a gas fireplace and space heaters. They kept pipes from freezing and any damage to the house but temps still dipped into the 50s inside. Friday the 2nd we get a call the part did not arrive after all; it was ‘stuck’ in Chicago. We now have to wait another weekend of no heat. Monday the 5th comes and we call bright and early to get an idea of what’s happening. We can only leave a message with their receptionist and wait for a response. 2pm we call again - with extreme frustration and aggravation that we are now 14 days of NO HEAT! There was no sense of urgency on Action’s part, no escalation, no timeline given. We waited until the end of business day and there was no callback. Enough was enough. We called another Lennox retailer and repair company that evening and explained our situation. They scheduled a tech to come out the following morning on January 6th. That morning, a diagnosis and successful repair was completed by their competitor in about 2.5 hours. Finally HEAT after 15 days of no furnace. Between missing work days to babysit space heaters as well as the extra cost on our electric MG&E bill, we are out almost $800 waiting for this repair. In conclusion, Costco should NOT be recommending Action for any service. Leaving a customer literally out in the cold for over 2 weeks is ridiculous. Action should be embarrassed and ashamed of their response times, incorrect diagnosis of our furnace, and lack of communication. I would NEVER refer Action to anyone. We have only been billed the initial $99, but if any further invoices are sent out, we will heavily dispute and seek further action against ‘Action.’
• SL

  Stanley Lebahn

  Jan 3, 2026
  2.0
  This business is insisting that I review them. I do not want to, because I was not very impressed. I tried deleting the invite, but they are persistent. So here goes. The tech told me what my problem was, but told me he couldn't fix it. He said one of his partners would be on it later in the day. This proved to be untrue.
• RD

  Rebecca Ducore

  Jan 3, 2026
  4.0
  Quick response and I had someone at my house the next morning to fix a non-emergency. Not crazy about the AI answering service, but it said it was AI upfront and it captured my details correctly. I probably ended up overpaying given how much a submersible sump pump costs off the shelf, but that’s on me for not shopping around and doing my homework first. They were very responsive and prompt, so ultimately that’s what I think I paid for and I have a sump pump that works! Ethan was courteous and professional. Overall, I’m satisfied.

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