Austin Plumbing, Heating, Air & Electric

Reviews

• CR

  Char Reish

  1 day ago
  5.0
  Darren was very professional, arrived as scheduled & addressed all of my questions/concerns. I will definitely be calling back for any future electrical work I need done.
• TB

  The Smiley Barn

  2 days ago
  1.0
  Shady fees. They wouldn't give pricing over the phone. Instead, they charged us $99 to come visit and give pricing for stabilizing a rocking toilet. It turns out they have a fixed price for each service that's unrelated to actual time spent, so this expensive preliminary visit wasn't even necessary. The representative told me the fixed pricing for the actual work would be about $900 (assuming a new flange was needed), although they would refund the $99 fee for the initial visit. So, a net cost of about $800 for a job the representative agreed could take about an hour. I said I wanted time to check other plumbers before deciding, and the representative seemed put out by this, saying I needed to agreed to pay the $99 visit fee right away if I didn't agree to the work. I give him my credit card to resolve the $99 and be done, but he presented a written legal document with who-knows-what fine print, which I refused to sign. Just take the $99 payment and go-- I shouldn't need to sign ANYTHING! I'm very unhappy with this experience.
• KR

  Kathy Rink

  5 days ago
  5.0
  Joe was very informative about the different aspects of our heating and cooling system, as well as our electric panel. I’m glad we are now part of the Austin maintenance program!
• AB

  Andrew Bartolotta

  5 days ago
  2.0
  I do not recommend this company for drainage issues. I was a returning customer. This time, they sent a very friendly, but inexperienced technician to diagnose/fix an issue that he was not able to diagnose nor fix. I was charged $650.00 for just over two hours of snake work, and then the technician boldly recommended that I contact Roto Rooter. I was left without the ability to run water nor utilize septic facilities. Apprehensively, I called Roto Rooter. Roto Rooter diagnosed and fixed the issue in just over 30 minutes. I contacted the management team at Austin to discuss the fact that nothing was remedied and that the cost seemed extreme. We reviewed the technician's notes together and discussed my concerns. In short, the manager blamed me for not understanding their processes. He arrogantly refused to accept any blame. The manager then accused me of not being truthful, and said that he needed to speak with his technician in order to corroborate my 'story'. If he felt I was telling the truth, then he would consider offering me a discount on services already tendered. I never received a phone call. After the discussion with the manager, I now understand that this company is understaffed, inefficient and doesn't necessarily care about customer satisfaction. I support local companies but not this one. They were right about one thing...when dealing with drainage issues, call Roto Rooter.
• GG

  Genie

  Dec 5, 2025
  5.0
  I have been a recurring customer of Austin Plumbing for many years & have ALWAYS been very happy with their service & today was no exception. Today I had scheduled my yearly plumbing inspection which was performed by Carson C. He spent a good deal of time checking all the plumbing areas in my condo for any foreseeable issues & thankfully found none. I appreciated his expertise & knowledge & can now rest easy knowing things are presently working as they should be. I also know that if in the future a problem should arise, I can call Austin & they will resolve it effectively & efficiently. I highly recommended then & also highly recommend taking advantage of the yearly inspection they offer.

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