Pointon Heating & Air Conditioning Inc

Reviews

• WF

  Wood Family

  Feb 28, 2026
  5.0
  I'm a Facilities Manager with 15 years experience working alongside numerous commercial and residential HVAC contractors in the Madison area, from bid to project completion. I contacted Pointon for a project at my own home and my experience with them was top-notch, possibly the best I've had with an HVAC contractor. J.T. wrote a prompt and fair estimate and his technicians carried out the job with skill and precision. It was not an easy job I asked the technicians to do, but they really did fantastic work, no cutting corners. Highly recommend.
• CC

  Caitlin Curtis

  Nov 5, 2025
  3.0
  They originally told us they would be there the week of October 13th to install our new furnace, when they failed to show and we called them they said we were not on the schedule and they couldn't make it until the week of the 27th; when they did come they didn't get our furnace functioning that day as they were "not used to converting to LP" and couldn't get it to start, they had to have a specialist come back the next day (leaving us without heat all night) to finish the job, BUT what really gets to me is that after everyone involved left there were small metal shavings ALL OVER our basement where our small animals walk AND chunks of cut PVC pipe laying around for us to clean up. Not very professional.
• JW

  Joey Van Wie

  Feb 27, 2021
  5.0
  Coming here was a great experience! Walking in I was greeted by Kim; who works at the front desk. She went above and beyond with customer service and she was a pleasure to work with. Steve was my go to person on two different occasions. Two furnaces of mine went out a week apart from each other. He was very knowledgeable and took great care of getting the two fan motors I needed. I can't say this enough- steve is on the ball and a great guy to work with! 5 stars all the way!
• LP

  Lisa Perez

  May 29, 2019
  5.0
  Highly recommended! We had an issue in which our heating and central AC went out at the same time. When we called, there were quite a few other customers ahead of us following a three-day weekend, but they still managed to get Mike, their technician, out to us by lunchtime. He diagnosed the primary issue (a fuse within the system) within two minutes. He didn't stop there because he wanted to identify why it would blow. Going outside, he found that mice had gotten into our AC and had chewed through wiring. Again, he didn't just fix the issue. He was proactive in sealing some holes that had been an easy entry point and lengthening the replacement wires, so they were more difficult to access. He seemed very knowledgeable about our systems. He verified that everything worked well before he left. The entire visit took 15 min because he worked quickly and efficiently. We will definitely call this company again, if needed.

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