Aquarius Home Services

Reviews

• MG

  Michelle Glab

  4 days ago
  5.0
  Wyatt and Josiah were a great to work with! They were friendly, thorough and knowledgeable. We enjoyed the visit and felt like we were in good hands! We’ve really enjoyed working with Aquarius in general. We got a reverse osmosis filter system along with another water filtration system for our whole home. I appreciate that they retested everything months after to make sure it was working. The testing wasn’t just part of a marketing scheme to get you in. All of our concerns with our water have been solved. I also like how they utilize the text updates and make sure we get our free post visit maintained visits scheduled. I’m busy and don’t have time to make phone calls sometimes, so I enjoy that we have the option for it to be all through text. They utilize technology very well but you have the option to speak with people if that suits you better. Everyone we’ve ever dealt with there has been above and beyond friendly, professional, and competent. Glad we found these guys!
• JK

  Joy Kubiak

  Feb 27, 2026
  5.0
  We had great service starting with Mark, the sales associate for our newly installed Kinetico water purifier right through to the system being installed. This company goes up and above, doing things like taking their shoe coverings off, then back on when reentering our home. We LOVE our water purifier and it doesn't even require electric!
• RO

  Robert Osory

  Feb 27, 2026
  2.0
  At first we were surprised by the quick response, it was very accurate Ai who honestly said there was no service fee. And tricky humans say there is $98. After ten phone calls we decided to cancel the appointment and not throw money away.
• GM

  Greg Majewski

  Feb 17, 2026
  5.0
  The two young gentlemen from Aquarius who completed my service today absolutely deserve a 5-star review! From the moment they arrived, they were courteous, respectful, and incredibly professional. They took the time to carefully assess my soft water equipment, clearly explained what they were checking, and answered all of my questions without rushing. What really impressed me was their ability to quickly troubleshoot the issue and get everything running like new again. It’s clear they know their craft and take pride in their work. They worked efficiently, kept the area clean, and made sure everything was functioning perfectly before they left. It’s not every day you come across service technicians who combine skill, professionalism, and such a positive attitude. Aquarius is lucky to have these outstanding young men on their team. Highly recommend! ⭐⭐⭐⭐⭐
• DM

  David Miller

  Feb 3, 2026
  1.0
  I have to say that I gave this some time and thought before posting this. I feel it's my responsibility to warn people about this place. They are a total rip off and scam! About 5 years ago they installed a water heater and sold me on a 10 year warranty. I think I paid over $1800. It seemed pricey but I figured I live in Kaukauna, the water is bad, the water heater will fail, and I will get a free one. Well a couple weeks ago (about 4.5 years later), my water heater tank was leaking on the top. Gave them a call and said "Water heater tank is leaking, but it should be under warranty". Basically they ended up charging me $1150 to do a warranty replacement. After asking for a breakdown of what that covered they were unable to tell me what I actually paid for, it's just a lump sum on the bill. They told me that is the flat rate based on industry standards that they charge for a warranty replacement. Pretty sure I paid for a new one. Honestly, if you shop around, you can probably get a brand new install from someone else for not much more. AND, you'll get a full warranty from the install date. Mine is still from original install. I checked in with another plumber to see what they typically charge for a warranty replacement install and $600 was on the top end of his estimate. Which is more in line with what I would expect. In addition to being ripped off, the guy who showed up said he was there to "inspect a possibly leaking tank", low and behold it was (just as I told them on my call). Well then he had to drive to Green Bay (50-60 miles round trip) to pick up a new one. There were two techs for whatever reason and the second guy just sat in my basement looking through my stuff while the other guy was gone. Maybe I paid for their time to do this? That comes out to about $140 an hour per tech. He did ground the water pipes to the gas pipe with a couple feet of copper ground wire and a couple clamps. Maybe that cost hundreds of dollars? I'll never know. Thank You for reading. You've been forewarned if you choose this place. Even if you used them originally and have a warranty job, you will pay $1150 for a replacement.