Mainstream Electric, Heating, Cooling and Plumbing

Reviews

• TI

  TC Imes

  4 days ago
  5.0
  We had a great experience with this company. Our older gas boiler had been giving us some troubles for the better part of a year. We’d had a couple different companies out to do small tuneups. This resulted in the boiler working well for a week or two then having similar issues shortly afterwards Doug with Mainstream Electric had worked on boilers for nearly two decades but was new to the company. He was very knowledgeable and quickly diagnosed the issue that others had completely missed. The boiler is running like new. I would highly recommend requesting Doug from this company if you need boiler work done. His many years of experience was evident right away. He did a great job of explaining the issues to us without coming off as pushy or condescending. We’ll be using this company again for future services.
• TJ

  Teresa Janes

  4 days ago
  5.0
  I had my furnace checked out because it had been awhile, and I am physically unable to access it on my own. Tony was very personable and took time to discuss the details of what he was going to do and the possibilities. He made me feel at ease and proceeded to check it out. He determined that even though it was old, it was still operating fine and changed the filter for me as well. He sat and took some time and let me bounce some other concerns I had off him. He suggested the Care Club Plan, which I decided to do. I really enjoyed him and definitely will be asking for him when the time comes for my furnace to be replaced. A couple weeks later, Steven McGloflin came to check out my water heater. I had no issues with it, but it was 22 years old, and I hadn’t had it flushed in a really long time. What a blessing! He went far beyond my expectations. As I am unable to access it, he took pictures and a video for me to see before he really got into it. It became obvious that I really needed to get a new heater. I asked if he could fix my leaky bathtub faucet, and he did have the part and changed the cylinder in the faucet. [He also lowered a chandelier so that I could clean the crystals and then later changed the bulbs for me and raised it back up.] He also cleaned up a mess around the water heater for me. He was professional, cheerful and energetic. He never stopped until he was finished. I felt like I was hearing the Energizer Bunny go up and down the stairs! :) Afterward, he went through the warranty process with me, emailed me pictures and copies of all invoice and warranty info. It was so nice to have it all organized for me. It took me 3 weeks to get this review done because I had to keep editing to get it down to a readable size. Steven McGloflin will be my Go-To guy for plumbing.
• DF

  Daniel Fry

  Feb 25, 2026
  5.0
  I couldn't imagine a better experience. Our water heater was 20 years old and finally croaked. I called mainstream and they sent a tech out same day. Steve worked up the estimate for me and, beyond being professional and informative, was wonderfully personable and kind. He continued to help me through the paperwork process after making several amendments to the estimates to make the project work for my budget. Nick and Josh came out and knocked the whole job out in one day. They were diligent, extremely considerate of my napping newborn throughout the day and left the place cleaner than they found it. From customer service, to prompt scheduling and excellent installation service, 10/10 would recommend that people take their business to the folks at Mainstream.
• SS

  Steve Sabo

  Feb 19, 2026
  5.0
  I was without heat and Mainstream sent out Adam B. within an hour. He went through all the parts of my furnace and even invited me to watch so he could explain what he was looking at. Turns out I had several components that would soon need replacing, but the main offender was a fried blower motor. Adam worked up a repair estimate with several options. He didn't pressure me, but it was clear to me that the cost of even replacing the blower would not be a wise investment in my old furnace. I opted to have the furnace replaced and I'm really happy with the decision. Jacob B. was out first thing the next morning to remove my old furnace and install the new one he brought. He was courteous and knowledgeable, and did a first class installation. Adam helped with starting the process, and 24 hours later I'm warm again with my new furnace. Thanks Adam B. for being so helpful in explaining my options and to Jacob B. for such a clean and professional installation. And thanks Mainstream for being so prompt at serving my needs.
• DD

  Drew

  Feb 16, 2026
  3.0
  I requested an estimate for a shower evaluation and potential cartridge replacement (basic Moen 1222 cartridge) because the hot water was not functioning property (though it was working in the sink next to the shower). The Mainstream plumber who has been to the house recently and was familiar with my systems quoted me $700. I received two other estimates from other highly reputable companies that came in at $567 and $300. I went with the $300 service. I have used Mainstream several times over the years for various projects. On the positive side, they have excellent customer service. Their work has been very good and dependable. Their 24/7 response is good when necessary. Unfortunately, their prices also tend to be the highest. I started checking into this and discovered that though it started as a small company, it was purchased in 2022 by Radiant who partnered with The Riverside Company (private equity firm). This brought with it a different pricing model including flat-rate (book) pricing, commission-based technician pay, much higher overhead costs (you see their advertising everywhere) and corporate standardization. Someone has to pay for this. If you have the chance, and it is not an emergency, get quotes from several companies for the same job. Be prepared for the possibility of upselling from the Mainstream techs because they receive financial incentives for sales (don't assume that you really need that whole house vent cleaning or new water heater unless verified by several companies). I have identified other companies for my HVAC, electrical and plumbing needs that consistently come in with much lower prices than Mainstream and provide excellent service. But, in an emergency when no one else is available, I will continue to use Mainstream. I will do so knowing I am paying a Mercedes price when a Honda would have sufficed. A quick side note: Bulldog Rooter was also acquired by Riverside / Radiant (Jan 2023). Though they will sometimes have quotes lower than Mainstream, you are in essence dealing with two entities from the same conglomerate, and deal with similar pricing issues.

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