Grizzly Glass Centers, with its 3 locations, has been serving the Inland Northwest for more than 30 years. We are a local company, large enough to serve all of your glass needs and small enough to care with an added home town personal touch. You will never be prompted to push a number to talk to a customer service representative. We have an amazing reputation and are prompt to go above and beyond to provide only top-quality workmanship. At Grizzly Glass we are certified and employ top quality technicians who only use professional grade products and state of the art equipment. We offer quality work at an affordable price, guaranteed! Working with all insurance companies!
Many customers praised the friendly and professional staff, highlighting their willingness to answer questions and provide assistance.
Quality of Work
Overall, customers were satisfied with the quality of glass replacement and repair services, noting quick and efficient service.
Communication Issues
Several reviews mentioned problems with communication, including lack of updates on order status and scheduling.
Pricing Concerns
Some customers felt that pricing was higher than competitors, while others appreciated the reasonable rates offered.
Timeliness
While many customers experienced quick service, there were instances of delays and rescheduling that frustrated some clients.
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Shannon Thomas
Oct 29, 2025
5.0
I absolutely love Grizzly Glass! Jeff and his entire team are professional, punctual, and friendly and they clearly take pride in their work. I also appreciate how they explain their process and take the time to answer all of my questions and concerns. If you’re looking for a reliable company that can handle both home windows, commercial windows and even auto glass, I highly recommend Grizzly Glass. They have great and honest pricing, excellent craftsmanship, and customer service that goes above and beyond!
JH
Justin H
Sep 25, 2025
5.0
I had a fantastic experience here and another great experience at their Hayden location. Customer service and pricing were highlights for me. Give them a call if you need glass replaced!
DP
Debbie Pulley
Sep 22, 2025
5.0
I had a different company replaced the glass in my older vehicle and it leaked and made my vehicle vehicles stink. So when I had a new vehicle, I did not want my windshield replaced by the same people. I was very excited that grizzly replaces windshields in a way that isn’t just quick but is thorough and I have had no problems. They got me in quick it was covered by my insurance, even though my insurance didn’t Initially put them as someone they covered. Always worth an extra ask. Everyone was very friendly and the turnaround was two days from my first call.
MS
Manny Salinas
Aug 28, 2025
1.0
Needed to get windshield replaced on 2006 Kia Sedona, they ordered it and the first one that came in had an issue/defect so they needed to order another one and reschedule the mobile service(no problem there, can't control that).
Second windshield comes in and I call the in the morning the day before our install, the lady says the window is in and it's all good for tomorrow. I get a call a few hours later from a different person and they tell me unfortunately this window also has a defect/issue so they have to re-order again. But this time from another supplier(frustrating because I wish they could have told me when I called that morning but I get it).
Third time is a charm right...They get the window and this one is good(yay). The mobile installer comes out to replace it Tuesday and its during our heat advisory week 8/24/25-8/30/25. He gets here and says he cannot do the install because of rain(it was literally 90 degrees and a tiny drizzle that went away in minutes. So we had to reschedule again, this was only two days later on Thursday, weather was mid 70 degrees, installer calls me and say's can't do the install do to rain/drizzle which there was none. He said you can take it to the shop and we can get it all complete there. I said no worries I'll call and figure it out. Called my insurance and switched companies went with Safelite auto glass which is who we had used before and had zero issues. Safelite scheduled me literally for the next morning. Moral of the story don't use Grizzly just use whoever your insurance company refers. Not angry and mad just wanted to leave an honest review with my experience and timeline.
Update: Installer calls me back 2 hours after this review and says hey I can swing by and get you install done now if you like. our window was 11am-3pm he called me back at 3:15pm. I said no we switched companies.
KR
Kyle Rydell
Aug 12, 2025
5.0
Great staff and amazing customer support. Thanks Spokane Valley Grizzly Glass team for your custom support for our stair glass railing.