Business Details
About
Window Installation ServiceAuto Glass Shop
Grizzly Glass Centers, with its 3 locations, has been serving the Inland Northwest for more than 30 years. We are a local company, large enough to serve all of your glass needs and small enough to care with an added home town personal touch. You will never be prompted to push a number to talk to a customer service representative. We have an amazing reputation and are prompt to go above and beyond to provide only top-quality workmanship. At Grizzly Glass we are certified and employ top quality technicians who only use professional grade products and state of the art equipment. We offer quality work at an affordable price, guaranteed! Working with all insurance companies!
Location
Hours
Reviews
4.3
140 reviews
5 stars
105
4 stars
10
3 stars
4
2 stars
3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their responsiveness and willingness to help.
Quality of Work
While several reviews commended the quality of the glass installation and repairs, there were notable complaints about improper installations and lack of follow-up on warranty issues.
Communication Issues
Multiple customers expressed frustration with poor communication regarding service timelines and updates, leading to misunderstandings and dissatisfaction.
Pricing Concerns
Some customers found Grizzly Glass to be more expensive than competitors, with a few expressing dissatisfaction over perceived overcharging.
Timeliness
Several reviews noted quick service for repairs and installations, although there were instances of delays and scheduling issues reported.
- GBG BDec 23, 20255.0Both Rob the installer and Kaycee who took the call were amazing, both deserve a raise! They have always taken good care of me and both are very friendly. Definitely feels like working with a small business, amazing people!
- JSJessica SjothunDec 10, 20255.0I went in for an Air and water test. Good news was there was no leaks but found that there was moisture coming in through the back third break light. They were able to seal the light very quickly and had me on my way. Grizzly Glass is awesome!! I will definitely be going back again.
- SHSINTHEA HoutzNov 26, 20251.0Don't use Grizzly Glass as they DO NOT STAND BEHIND THEIR WORK!! We have a motorhome and had both windshields replaced July 2024. We left on our trip to Billings, MT when the rubber molding came out on driver's side of the windshield. We called them and was told there was nothing they could do until we came back, but the windshield would be fine (we were on our way to Mesa for the winter). We brought the motorhome in on 5/1/2025 for repairs. They completed that repair, but now in November our windshield (driver's side) is leaking into our motorhome and Grizzly Glass will not do anything! They claim that the 1 year warranty has expired on that windshield even though the first problem was only a months after install and the second one was only 6 months. The windshield WAS NOT INSTALLED RIGHT, and the warranty SHOULD still be in effect because they worked on that windshield 2 twice. I have called my insurance company to let them know that Grizzly Glass does not and WILL NOT stand behind there work. Save yourself the headache and frustration!!
- STShannon ThomasOct 29, 20255.0I absolutely love Grizzly Glass! Jeff and his entire team are professional, punctual, and friendly and they clearly take pride in their work. I also appreciate how they explain their process and take the time to answer all of my questions and concerns. If you’re looking for a reliable company that can handle both home windows, commercial windows and even auto glass, I highly recommend Grizzly Glass. They have great and honest pricing, excellent craftsmanship, and customer service that goes above and beyond!
- JHJustin HSep 25, 20255.0I had a fantastic experience here and another great experience at their Hayden location. Customer service and pricing were highlights for me. Give them a call if you need glass replaced!
Frequently Asked Questions About Grizzly Glass Centers
What types of glass services does Grizzly Glass Centers offer?
Grizzly Glass Centers provides windshield replacement, auto glass replacement, window repair, motorhome glass repair, boat glass repair, heavy equipment glass repair, and more.
What are the operating hours of Grizzly Glass Centers?
They are open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Where is Grizzly Glass Centers located?
The business is located at 16011 E Trent Ave, Spokane Valley, WA 99216.
Does Grizzly Glass Centers work with insurance companies?
Yes, Grizzly Glass Centers works with all insurance companies to assist with your glass repair or replacement needs.
What payment methods are accepted at Grizzly Glass Centers?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Since when has Grizzly Glass Centers been serving the Inland Northwest?
Grizzly Glass Centers has been serving the Inland Northwest for more than 30 years, established in 1992.
Are there any family-friendly restaurants near Grizzly Glass Centers?
Yes, Domino's Pizza, a nearby fast food and pizza restaurant, is close by for convenient dining before or after your visit.
Where can I find electronics or video games near Grizzly Glass Centers?
Sim Motion, a nearby electronics and video game store, is located close to Grizzly Glass Centers and can be a fun place to visit.
If I need automotive repair related to my vehicle glass, are there other nearby services?
Yes, Northwest Dieselworks and Absolute Trucking Service nearby offer automotive and truck repair services that might complement your needs.
How can I contact Grizzly Glass Centers for service inquiries?
You can reach them at their local phone number +1 509-922-8300 or email spokanecsr@grizzly-glass.com for more information.