This all started in Dec. of 2024. I had water damage and needed my kitchen floor replaced. I worked with the PT office and Dean C. The installers dented my new refrigerator when moving the appliances to install the floor. Strait replaced the door on the left but after further inspection both of the sides were dented also. I then was transferred to Mike Waldron, the general manager. I was told that they would purchase my refrigerator and it would be replaced with a new refrigerator of the same model. My last encounter with Mike was on Feb.19th by email stating, "I will be taking care of this today and will be sending you a receipt to show when it will be arriving. My apologies on ghosting you and not keeping you updated on this. Thank you Laurie"
I have since tried to re-contact Mike by email with no response.
Not only have I been ghosted over and over, but the actual job took them a great deal of time to complete the transition strips.
This has been an awful experience!
KK
Kelly Konze-Rincke
Oct 13, 2025
5.0
First, my apologies for the delay with this review - I honestly thought I had already done it. I absolutely cannot say enough good things about the folks at Strait Floors, from the owner Chad, to the Sequim showroom staff, the warehouse staff and Josh, who was my carpet installer. From start to finish, estimate to install, everything was perfectly and professionally done. Not only that, they are some of the friendliest people I have met since moving to Sequim in April of this year. Thanks Strait Floors team!
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