Home Comfort Alliance - Redmond

Reviews

• CK

  CK K

  3 days ago
  5.0
  Ian from Home Comfort Alliance performed a home consultation on a heat pump water heater and heat pump furnace. He gave us excellent customer service by explaining the pros and cons and answering all of our questions. He is very knowledgeable and friendly and we would highly recommend him and this company.
• KS

  K S

  6 days ago
  1.0
  WARNING: Zero Respect for Warranty, Home Comfort Alliance Project Manager: Geoff New Construction Home (Built by LGIHomes) ​I am writing this review to warn any prospective customers, particularly those with new construction or warranty claims, about the appalling experience we had with Home Comfort Alliance. This was not a simple repair; this was a complete failure of installation, service, and professional conduct that dragged on for nearly three months and deeply disrupted our lives. ​We purchased a new construction home where Home Comfort Alliance installed the Mitsubishi heat pump system. Within the first year after moving in, we discovered a major fault—the unit was incorrectly installed, leading to water streaming through our second-floor ceiling and pouring out of the light fixtures and into our kitchen. ​Despite the fact that our brand-new home and the HVAC unit were fully covered under warranty, resolving this issue was like pulling teeth. Instead of immediately replacing the defective unit, Home Comfort Alliance and Project Manager Geoff decided to treat our home like a science experiment, constantly attempting cheap fixes. ​Two Months of Disruption and Disrespect! ​For nearly two months, technicians were in our house at least twice a week, bringing random parts and running "guinea pig" tests. The water leak was so severe that Geoff, the Project Manager, went to Home Depot, bought a bucket, placed it on our kitchen island to catch the water dripping from the ceiling hole, and left it there for weeks. We lived with a large hole in our ceiling and a bucket catching water in the middle of our kitchen for over eight weeks. ​The disrespect extended beyond the poor repairs, property Damage: During one of their many visits, a technician used my outside faucet without permission and damaged my water timer system. They failed to inform me, and I only discovered the damage on my own. ​While they were finally finishing up the issue, Geoff had the audacity to throw out a "dog whistle" comment, saying, "You guys are lucky because Mitsubishi doesn't give out HVAC units for free!" I immediately corrected him, stating I paid over half a million dollars for this new construction and that the unit was under warranty. I didn't get anything for free! This statement showed a blatant disregard for our contract and our rights as new homeowners. ​Final Forced Resolution and Continued Issues ​The unit was only replaced after almost three months when our Builder had to step in and force Home Comfort Alliance to honor the warranty. Even after this replacement, the nightmare continued. The new unit was also incorrectly installed, making a loud, abnormal sound due to excessive air coming out. ​I reported this new issue immediately. Their response? They made us wait two more weeks and told us they would only come out and address the escaping air once a new thermostat was delivered. ​The Bottom Line ​This was the worst customer service experience I have ever had. Home Comfort Alliance did not respect our time, did not respect our private property, and aggressively fought against honoring a clear warranty claim on a major component they incorrectly installed. ​Two months after the unit was finally replaced, I have received zero follow-up, no apology, and no communication whatsoever asking if the system is okay. ​If you value your time, your property, and expect a warranty to mean something, DO NOT HIRE Home Comfort Alliance. If you want to feel dismissed, unimportant, and have your life disrupted for months, then go ahead and call them—they will make sure that happens.
• CC

  Chatcolet

  Nov 14, 2025
  2.0
  The HomeComfort installation team of Ruslan and Tony was great. It was a 10-hour installation and Ruslan and Tony were detailed and hard working. I recommend this team. However, they showed up without enough gravel for the heat pump base, but luckily I had extra gravel and concrete blocks for them to use. But I still give this crew a 5-star rating for their professionalism. I downgrade Home Comfort overall because their follow-up service on permit coordination is poor. They promised to provide details and scheduling for L&I and City of Bellevue permits. After an email to the salesman and three calls to the Retrofit and Installation Dispatch Department, I have yet to receive a return call or instructions for scheduling permit inspections. I ended up talking to a new employee who answered the phone and she herself had to learn the general steps for permit inspections, which she then verbally relayed to me. But still…, no details received yet on how to contact L&I and City of Bellevue. Follow up service after installation is questionable. Beware. HomeComfort is quick to sell their annual maintenance services. Five star rating for Ruslan and Tony, the installers. Two star rating for Home Comfort follow up service.
• PC

  Patricia Culler

  Nov 10, 2025
  5.0
  Andrew came out to complete our annual HVAC (heat pump+furnace) service. He was polite, professional, and patiently answered my questions. He explained what he was doing and why and was efficient on completing the service. He even added a mode to my smart thermostat to automatically switch between heating and cooling so I didn’t have to switch it myself. Thanks Andrew! Patricia Culler
• RC

  Robert Chao

  Oct 29, 2025
  5.0
  Travin, Henry and the electricians did an excellent job on our furnace replacement/heat pump installation. They were on time, friendly, professional, answered all my questions, explained what they were doing and ended up staying late as they had to spend extra time custom fabricating ductwork on-site to fit the small space we had for the indoor unit. Before leaving, Travin made sure to give us a tour and instructions on how to use our new system and they cleaned up after themselves. Vince was our salesman and he was equally professional, up-front and did not try to upsell us or apply any high pressure sales tactics. Vince's bid was very competitive price wise for what the system offered. Our overall impression thus far has been extremely positive with HCA and we look forward to seeing how their continued support and our new heat pump system last in the long run.

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