Black Hills, Inc.

Reviews

• NL

  Niva Luafalemana

  2 days ago
  5.0
  We recently discovered a pipe leak under our home and were worried about the potential damage. The team came out promptly, located the leak, and explained the repair process clearly so we understood exactly what needed to be done. They were professional, efficient, and took great care while working under the house. The repair was completed smoothly and we feel confident everything was handled the right way.
• PC

  Pattymae C.

  Feb 26, 2026
  5.0
  I was so pleased with Collin “Cody” Annable’s service today! He explained everything single step that he needed to do to clear out my clogged kitchen sink and then worked hard in accomplishing it. There was no way that I could have done it myself, due to lack of knowledge, experience, tools and lack of strength (aka age). Thank you so much Cody, you demonstrate great attributes of a hard worker and are a fantastic representative of a very valuable employee!
• AH

  abadir henen

  Feb 17, 2026
  1.0
  These guys came out to our home in Olympia yesterday for a sink back up. The plumber said it “might” be an issue in a pipe but couldn’t say for sure. He stated he would charge us about $508 but said that there’s no guarantee that would solve the issue which means there’s no definite answer as of to what’s going on. My wife was, like, why would I pay you for something you’re not sure will actually solve the problem / is the problem? We own a few properties up North and have worked with contractors in the past and having someone come in and say “I can’t say for sure what the issue is but we can charge you in excess of 500 plus 140 dispatch fee and see if this fixes it” felt shady so she sent him home. Good on her. She decided to call Black Hills to recoup that fee since it didn’t feel right paying the service fee without actually knowing why our sink is backing up. An employee named Crystal calls back to state that the plumber gave us photos, a document, and Black Hills never gives a guarantee on their work. My wife tried to explain that these were photos she could’ve taken herself and that’s not a diagnosis. Also, not guaranteeing work doesn’t negate a proper diagnosis (ie. the point of the visit). Margin of error exists but this is a physical anomaly. My wife tried to tell Crystal that If he did have a proper diagnosis, she would’ve paid the 508 right then and there but that snaking a drain without knowing if that would fix the issue isn’t a diagnosis. Crystal disagreed and tried to explain that there’s always a margin of error and while that may be true in another line of work, this is a physical pipe and your plumber couldn’t state weather that was the issue or not. That’s not a margin of error. That’s a trial and error at our expense. Crystal kept going and so my wife cut her off and asked what her end goal with the conversation was because at that point, we weren’t going to agree and it looked like Crystal was defending their service fee visit without being willing to refund the fee. Crystal then cut off my wife. It got heated and my wife got “do not service” - ed (as if we would hire Black Hills again). We had a good laugh about that. Ultimately, they did refund us which is cool but what’s not cool is the way in which it had to happen. Do you really want a company in your home that stated they do not guarantee their work? And do you really want a company working on major parts of your home when they find ways to avoid or justify an unearned service fee refund? I mean, I wouldn’t.
• IJ

  Isabella Johnson

  Feb 16, 2026
  1.0
  I expected more since the reviews are as high as they are but I was left feeling disappointed. He came out and couldn’t identify the issue but charged us the service fee any way. He checked the front end of the sink and was able to confirm that there was no clog and so that wasn’t the issue. He then proceeded to tell me that he could cable the pipe but that was an extra $500+ with *no guarantee* that doing so would solve the issue. Went ahead and sent him home because that felt predatory. Charging for a service that you’re not sure is the issue isn’t ok. Especially when that task takes 15 minutes. He proceeded to charge me for the service fee for doing absolutely nothing and providing no official diagnosis.
• AT

  Ashleigh Thornburg

  Feb 13, 2026
  5.0
  We have had an excellent experience with Black Hills, Inc so far. Fred C came out to help with the install of a new thermostat but after finding an issue with the compatibility he reinstalled our other one. He did a thorough check of the furnace at my request and gave me so much helpful information. Answered every single question i had, made somw reccomendations etc He suggested based on thr 26year old HVAC system that we have in our new home we sit down with a tech and go over what we may want. He was so kind and so helpful. Alex M came next day to sit down with us to discuss what we are looking for. Like Fred, he was very kind, easy to talk to, funny and well informed. He went over all our options, addressed all our concerns and answered every single question we had. He even looked at our generator and a wall outlet and wil be sending a seperate quote for that. He got us scheduled right away for the HVAC system install. I can update later on how that goes but I just wanted to shout out both those men as they were both highly professional, kind, informative and thorough. We feel great about choosing to do business with Black Hills, Inc.

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