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HVAC ContractorEmergency PlumbersPlumberAir Conditioning ContractorHeating ContractorAir Duct Cleaning ServiceElectrical Installation ServiceElectricianElectric Vehicle Charging StationDrainage Service
Since 1993, Black Hills has specialized in heating, air conditioning, electrical services, and plumbing solutions. Our dedicated service technicians will arrive on time, providing professional service, using quality parts, and doing the work right the first time for the price quoted. We are your trusted destination for enhanced air quality, expert heating & cooling solutions, comprehensive plumbing tasks, and efficient electrical services. Whether it’s routine maintenance or an emergency electrical outage, we are ready to help you. We work hard to make your experience with us hassle-free. Committed to your satisfaction, we back our services with a 100% money-back guarantee. Not fully satisfied? We'll make it right.
Location
Hours
Reviews
4.9
5,674 reviews
5 stars
5,291
4 stars
190
3 stars40
2 stars35
1 star
118
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, courtesy, and knowledge during service calls.
Timeliness
Customers appreciated the quick response times and same-day service for urgent issues.
Communication
Technicians effectively communicated throughout the service process, explaining issues and solutions clearly.
Quality of Work
The quality of repairs and installations received high praise, with many customers expressing satisfaction with the results.
Customer Service
Overall customer service was rated highly, with many reviews highlighting friendly and helpful staff.
- SCSuzanne Cunningham4 days ago5.0Furnace started blowing cold air. Called and they sent out technician same day. He was very polite and got furnace fixed. Will be telling friends and call them anytime I need assistance. Very well priced and got great quote on some replacement parts needed for the future. Signed up for furnace plan which is reasonably priced. Thank you for your help.
- DFDon FreemanNov 15, 20251.0Hired to flush slow draining driveway pipe. Quoted $1500 for hydrojet service. Technician then refused to flush line due to existing type of pipe. Only option offered was replacement drain pipe, costing $4500. Technician was hand digging the drain field. Since it was nearly noon on a short day I urged him to start next day to avoid being rushed. Tech "guaranteed" work finished "before dark". I asked how much damage to expect was told "you will notice there was a trench". Unbeknownst to me he had ordered a large backhoe to do the job, not the small ditching machine I thought appropriate. Excavating badly damaged the root system of the large shade tree that graces our lawn, I expressed concern to be told " tree has lots of roots". As a former arborist I recognize the peril of such drastic damage. Little effort was made to mitigate impact to our property, border blocks thrown carelessly on existing plantings, spill dumped widely, turf buried in mud. Trench was mostly filled in an hour after dark, I stated that the project was very poorly restored and was told that he "thought it was pretty good considering the time frame". Remember that I had requested a full day for the work. The company has offered to send the same plumber out next week to work on the damage, but I have little faith in a worker that reminded us several times that he :is not a landscaper". I appreciate the offer but will hire a local service, as I am 76 year old disabled veteran and can't do this work myself. Photos show damage to lawn, plantings, and extent of support and feeding roots destroyed.
- DWDesiree WallisNov 11, 20255.0My furnace went out and they were here in 2 hours from the time I called! Curtis told me what I needed and gave me options! He was able to get it going again until I decide my next step. (22 year old furnace) I think I need a new furnace - lol but he gave me zero pressure.
- RHRob HortonNov 6, 20255.0The Technician, Sara, was awesome! Very professional. Very knowledgeable and did a great job of explaining the issue and corrective measures. As far as price... price is fair but, our heatpump always had high startup amps. You can hear it. Sara explained that this high of startup amps can do damage over time. She fixed the problem and we agreed to the $498.97 cost but, we think that we should not have been sold a heatpump that obviously had a problem that would or most probably would create future repair and parts replacement costs. BlackHills does a great job. I just wish this issue would have been caught at install and or at the annual maintenance checkups thereafter. Sara discovered it. The heatpump no longer has the loud/high startup amps. Great Job Sara!
- DJDonna JonesOct 31, 20255.0I had an expired Smoke Detector battery that kept beeping between resets and the battery was different. The fee was just over $100.00 for a call out fee. Jacob came and installed a fresh battery and explained how to replace it myself next time. He was over the top thorough with these jobs. It was like having your grandchild showing you how to do things on the computer, but at your pace. Great job Jacob . And thanks to Black Hills for employing him. Donna J
Frequently Asked Questions About Black Hills, Inc.
What types of services does Black Hills, Inc. provide?
Black Hills, Inc. specializes in heating, air conditioning, electrical services, and plumbing solutions, including routine maintenance and emergency repairs.
Where is Black Hills, Inc. located?
Black Hills, Inc. is located at 1003 85th Ave SE A, Olympia, WA 98501, United States.
What are the operating hours of Black Hills, Inc.?
They are open Monday to Friday from 7:00 AM to 6:00 PM, and Saturday from 8:00 AM to 4:30 PM. They are closed on Sundays.
How can I contact Black Hills, Inc. for service inquiries?
You can reach them by phone at +1 360-525-9199 or email at customerservice@blackhillsinc.com.
Does Black Hills, Inc. offer any satisfaction guarantees on their services?
Yes, Black Hills, Inc. backs their services with a 100% money-back guarantee and commits to making it right if you are not fully satisfied.
In which areas does Black Hills, Inc. provide their services?
They serve multiple cities and counties in Washington including Olympia, Seattle, Tacoma, Thurston County, King County, Pierce County, and several others.
What nearby automotive service providers can customers visit before or after their service with Black Hills, Inc.?
Nearby automotive services include Puget Sound Auto Body, Schueler Automotive, Sound Auto & Truck, PNW Auto Salon and Accessories, and Great Northwest Towing, which offer bodywork, repairs, detailing, and roadside assistance.
Are there any local shops where customers of Black Hills, Inc. can shop for clothing or industrial equipment?
Yes, nearby stores like Smart Start Ignition Interlock and LifeSafer Ignition Interlock offer clothing and industrial equipment.
What nearby businesses related to home and garden are close to Black Hills, Inc.?
The Plant Place Nursery offers gardening and landscaping supplies, while AJB Landscaping & Fence provides fencing and masonry services, both near Black Hills, Inc.
How can nearby points of interest such as clinics or spas enhance a visit to Black Hills, Inc.?
Customers can relax at nearby locations like The Spa Depot or get grooming services at Salon 99 before or after visiting Black Hills, Inc. for home service needs.