Business Details
About
Flooring Store
At Abbey Capitol Floors & Interiors, you will discover one of the largest floor covering showrooms in the Olympia area. Come in and see our wide selection of carpet, hardwood, laminate, vinyl, tile, and countertops. Our desire is to provide the best and largest selection in a friendly, comfortable and helpful atmosphere.
Location
Abbey Capitol Floors & Interiors
1217 Cooper Point Rd SW, Olympia, WA
98502, United States
Hours
Reviews
4.5
174 reviews
5 stars
130
4 stars
23
3 stars
5
2 stars
5
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their helpfulness and knowledge throughout the purchasing and installation process.
Installation Quality
The installation teams received positive feedback for their professionalism and attention to detail, with many customers expressing satisfaction with the final results.
Communication Issues
Several reviews noted problems with communication, including slow responses and lack of follow-up, which led some customers to choose competitors.
Sales Experience
While some customers had positive experiences with sales staff, others reported issues with upselling and lack of transparency regarding product returns and pricing.
Product Selection
Customers appreciated the wide selection of flooring options available, although there were instances of dissatisfaction regarding the accuracy of product recommendations.
- MFMichelle FisherDec 19, 20255.0We had moved our furniture to clean the carpets and reevaluated new carpet. We did not want to move everything back again. Carl, our showroom salesman helped facilitate a quick measure and order after we picked our beautiful carpet. The carpet and color we picked was in production, so we did have a bit of a wait. Worth it. Our installers, Wyatt and Lem, were masters of their trade. Our home is large and not an easy layout. And the stairs! Wow, Wyatt did the “bullnose” edge and it is striking. We will definitely be singing the praises and referring everyone we know to Abbey Capitol Floors and Interiors.
- RRRoxanneDec 18, 20255.0Very professional and friendly staff
- MTMary Testa-SmithDec 12, 20251.0It was disappointing that they required me to visit the showroom before scheduling an in-home estimate. My mobility impairment makes it a big production to go anywhere. I explained that, and also said I want luxury vinyl in three rooms, but he said they don’t carry samples so I’d have to come in. In all my years of home ownership I’ve never had to do that for a flooring estimate. Both of the next two businesses I called provide in-home estimates without a prior visit to the showroom, so we’ll go with one of them.
- DTDarren TaylorMay 3, 20251.0From a project management perspective, it was a disaster. The flooring contractor for Abbey Floors used a plumber during the project that quoted me approximately $265 to remove my sink and $265 to reinstall the sink. On the day of installation, the plumber completed upgrades on the sink without communicating to me that he was installing upgrades and charged me $872. This was upsetting because Abbey Floors did nothing to rectify the situation. Abbey Floors became very defensive and insulted me by stating, “Maybe you should have done a better job negotiating.” I wouldn’t recommend this company and do your due diligence if you come into contact with them. I wouldn’t have given them one star but I was required to make this post.
- LRLouise ReeseApr 11, 20253.0Sales were ok but installation process was poor. Adding a follow-up….. we had a terrible experience with the installer and the owners are unwilling or unable to fix the damage so we are strongly dissatisfied and do not recommend them…. Our floor is ruined!
Frequently Asked Questions About Abbey Capitol Floors & Interiors
What types of flooring and interior products can I find at Abbey Capitol Floors & Interiors?
Abbey Capitol Floors & Interiors offers a wide selection of carpet, hardwood, laminate, vinyl, tile, and countertops.
Where is Abbey Capitol Floors & Interiors located?
The store is located at 1217 Cooper Point Rd SW, Suite 1, Olympia, WA 98502, USA.
What are the store hours for Abbey Capitol Floors & Interiors?
The store is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Sunday.
How can I contact Abbey Capitol Floors & Interiors?
You can call them at +1 360-357-5559 or email blake@abbeycapitolfloors.com.
Does Abbey Capitol Floors & Interiors have a website where I can browse products?
Yes, their website is https://www.abbeycapitolfloors.com/ where you can explore their offerings.
Which cities does Abbey Capitol Floors & Interiors serve?
They serve Olympia, Lacey, Aberdeen, Elma, Union, McCleary, Chehalis, and Shelton in Washington state.
What type of business category does Abbey Capitol Floors & Interiors fall under?
It is categorized as a Flooring Store, Tile Store, Carpet Store, Countertop Store, and Oriental Rug Store.
Are there any nearby medical facilities close to Abbey Capitol Floors & Interiors?
Yes, MultiCare Family & Internal Medicine - Cooper Point and Providence Family Medicine-West Olympia are nearby medical facilities.
What are some nearby places where I can grab a quick meal before or after visiting Abbey Capitol Floors & Interiors?
Nearby dining options include Freshii, Five Guys, Taco Bell, Sonic Drive-In, and Jimmy John's, offering various fast food and casual options.
If I am visiting Abbey Capitol Floors & Interiors, are there places nearby for shopping or other retail needs?
Yes, nearby retail stores include The Vitamin Shoppe, Party City, Verizon, Whistle Workwear, Mattress Depot USA, Ashley, and Lovesac.