Technicians are consistently described as knowledgeable, professional, and courteous, providing clear explanations and thorough service.
Timeliness
Customers appreciate the prompt response times and punctuality of the technicians, often highlighting same-day service.
Communication
Many reviews commend the clear communication from technicians regarding the work being performed and the costs involved.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that charges were excessive or not clearly explained prior to service.
Overall Satisfaction
Overall, customers report high satisfaction with the quality of service and express a willingness to recommend the company.
KH
Karen Haynes
3 days ago
5.0
Ajanee was able to quickly discern the source of the loud noise when the furnace came on. What a relief! She was very friendly and professional. Highly recommend her.
RE
Robert Eichelsdoerfer
4 days ago
5.0
Jake, with Day & Nite Plumbing was the ultimate professional. He and his co-worker Bo quickly diagnosed the problem and then provided options. Was solutions were selected, they went right to work and got everything done in a timely manner.
CM
Catherine Miller
Dec 31, 2025
5.0
Very pleased with quick dispatch for a broken furnace on a freezing cold day. The technician Ajanee was very knowledgable, professional and got my system functioning again. She did a great job. Very pleased and would highly recommend.
DS
David Swasey
Dec 30, 2025
5.0
They came out same day, mid afternoon and worked outside near the septic system. Also, through previous homeowners and during the previous inspection an access lid was covered with part of the deck so part of the deck had to be cut out. They found the issue (blockage) at one of the baffles and we were good to go. Very professional and informed us of each and every step they were going to take before taking it. Highly recommended and reasonable price for same day service, as well as many extra steps they took.
TV
TA Vo
Dec 28, 2025
1.0
I appreciated that the company initially stated there would be a $69 trip fee, followed by a quote for any necessary repairs. However, when the technician arrived, I was immediately charged $245 before any work began. If I did not accepted, I would still owe the $69 trip fee. This was very different from what was originally explained.
The entire visit lasted about one hour, which included basic troubleshooting testing the T2 sensor on my water heater and calling Bradford White technical support. For a non-emergency plumbing service, the cost felt excessive, and there was no clear explanation of the hourly rate that justified such a charge.
The main reason for scheduling this visit was to have a Bradford White certified company to verify the issue and order replacement parts. Unfortunately, no parts were ordered, as the technician stated he could not verify what needed to be replaced. This made the visit feel like a complete waste of money, especially since Bradford White tech support had previously told me they would likely replace the control board and fan due to ongoing issues which requires a authorized company.
Although the unit temporarily worked after a power cycle, the problem continues to return. Despite this, Day & Nite advised me to simply monitor the unit and call back if it happens again—essentially requiring a second paid visit just to proceed the original request.