Ballard Natural Gas Service

Reviews

• MG

  Marilyn Gray

  Apr 23, 2026
  5.0
  Austin did the maintenance on my furnace and minisplits. He was thorough in checking the equipment and gave me useful information on how they worked. He checked in with me several times to make sure he answered any questions I might have. I was very happy with his service
• WH

  William Hutto

  Apr 22, 2026
  2.0
  Replaced my furnace with a >$20k heat pump and was excited about BNGS going into the project and have spend 3 months so far disappointed. First, install was delayed by 2 weeks from the date sales initially told me. Install went relatively smooth , but then the issues started with one of the ductless units. A constant loud clicking sound from one of the ductless heads. A few weeks later someone came to “fix” the problem. 2 weeks after this “fix” it starts back up, I reached out to warranty this head but they wanted to try to “fix” it again. They stated their service manager was on vacation for the week and they would get back to me, I have been waiting for over a week and have heard nothing from their team. I am genuinely concerned about the other issues lurking that will undoubtedly appear after this (seemingly worthless) warranty period is over, and am considering hiring another team to do a full review of the work.
• KS

  Kaitlin Schroeder

  Apr 17, 2026
  5.0
  We had a great experience getting mini splits with Ballard. We met with multiple company’s when looking for mini split installation and Ballard impressed us with both price and overall knowledge from the salesperson Tony. When we proceeded with them for install, we were scheduled for service that same week! Our technicians Nick, Juan and Otto were amazing. They communicated their plans super well and were super friendly and easy to work with. We look forward to continuing working with Ballard Natural Gas!
• DH

  Deb Dahrling - she, her

  Apr 14, 2026
  5.0
  The technician quickly determined that our gas furnace had stopped working because of a broken part. We were aware of a crack that appeared two years earlier, and it apparently had gotten worse to the point where the furnace could no longer work safely. Options for repairing or replacing the furnace were discussed with great information given, and no hard sell, from the technician. We appreciate the honesty of Austin of Ballard Natural Gas.
• TH

  Tony Hsu

  Apr 13, 2026
  5.0
  Matt Deehring is a knowledgeable and great technician who serviced my Heat & Glo fireplace. After getting a recommendation to replace all the parts and quoted an alarming price to do so, Matt didn’t see any issues with my 6.5 year old fireplace. He patiently took out all the rocks, vacuumed the dust and soot, and cleaned the pipes and glass. The fireplace looks brand new and is working flawlessly. Thank you, Matt.

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